Vehicle Service Advisor

2 weeks ago


Charlotte, North Carolina, United States Christian Brothers Automotive Full time
Job Overview

Company: Christian Brothers Automotive

Position: Automotive Service Advisor / Writer

As an Automotive Service Advisor / Writer at Christian Brothers Automotive, you will be the key point of contact for our customers seeking assistance with their vehicles. Your role is crucial in fostering relationships with our clientele, as you guide them through their service experience.

Key Responsibilities
  • Welcome every customer with warmth and professionalism.
  • Conduct thorough intake assessments when customers drop off their vehicles.
  • Clearly communicate the best repair options in an understandable manner.
  • Assist in managing the workflow of the service center efficiently.
  • Present service solutions honestly and effectively.
  • Maintain a positive work environment and team spirit.
  • Communicate clearly and professionally, both in person and over the phone.
  • Build lasting relationships with customers and the service team.
  • Coordinate and engage in customer service activities.
  • Provide shuttle services to customers as necessary.
  • Ensure all repairs meet the required specifications.
  • Collaborate with team members and assist as needed.
  • Perform additional duties as assigned.
Qualifications
  • Valid driver's license.
  • Acceptable driving record as per insurance standards.
  • Familiarity with Windows-based software and automotive applications.
  • Experience in automotive customer service and sales is essential.
  • Associate's degree is preferred.
  • ASE Service Consultant Certification is advantageous.
Physical Requirements
  • Dependability for a full-time schedule.
  • Ability to remain on your feet for most of the workday.
  • Occasional lifting of items over 50 lbs.
  • Ability to maintain a brisk pace in a busy environment.

Christian Brothers Automotive is committed to providing a transparent and integrity-driven service experience. We value our employees and offer ongoing training and career advancement opportunities.



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