Lead Service Advisor

2 hours ago


Charlotte, North Carolina, United States Genesis of Charlotte Full time
About the Role:

The Lead Service Advisor at Genesis of Charlotte is a key position responsible for overseeing the service department and ensuring the smooth operation of day-to-day activities.

This role requires exceptional leadership skills, extensive knowledge of automotive repairs and maintenance, as well as strong customer service abilities.

Key Responsibilities:
  • Manage the service department, including scheduling and guest experience
  • Ensure high-quality service and timely completion of repairs
  • Collaborate with other departments to streamline processes and improve customer satisfaction
  • Monitor and report on departmental performance metrics
Requirements:
  • Prior experience in a lead advisor role is preferred
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Proficient in computer systems and software
  • Knowledge of automotive service and repair industry
  • Ability to multitask and prioritize workload
What We Offer:
  • Competitive compensation package
  • Opportunity for growth and advancement within the company
  • Health insurance coverage
  • 401(k) retirement plan

Genesis of Charlotte is a leading automotive dealership based in Charlotte, North Carolina. We pride ourselves on delivering exceptional customer service and providing a wide range of luxury vehicles to our valued customers.


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