Guest Experience Supervisor

4 weeks ago


Washington, United States Monumental Sports & Entertainment Full time

Job Title: Guest Experience Supervisor

Job Summary:

We are seeking a highly motivated and experienced Guest Experience Supervisor to join our team at Monumental Sports & Entertainment. As a Guest Experience Supervisor, you will be responsible for ensuring that our guests have an exceptional experience at Capital One Arena. This includes supervising event staff, managing crowd flow, and resolving any issues that may arise during events.

Key Responsibilities:

  • Supervise event staff and ensure they are providing excellent customer service to our guests.
  • Manage crowd flow and ensure that guests are able to enter and exit the arena safely and efficiently.
  • Resolve any issues that may arise during events, such as lost and found items or guest complaints.
  • Work closely with other departments to ensure that events run smoothly and that our guests have an exceptional experience.
  • Collaborate with other supervisors to ensure that all event staff are properly trained and equipped to handle any situation that may arise.

Requirements:

  • 2+ years of supervisory experience in a fast-paced environment.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to work effectively both independently and on a team.
  • Strong problem-solving skills and ability to make decisions in a fast-paced environment.
  • Exemplify a strong commitment and willingness to provide outstanding customer service.

What We Offer:

  • A competitive hourly rate of $23.15.
  • A dynamic and fast-paced work environment.
  • The opportunity to work with a talented team of professionals who are passionate about providing exceptional customer service.

Equal Opportunity Employer:

Monumental Sports & Entertainment is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



  • Washington, United States Monumental Sports & Entertainment Full time

    Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven major and minor sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, WNBA's 2019 Championship Washington...


  • Washington, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports....


  • Washington, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency....


  • Washington, United States Marriott International Inc Full time

    Additional InformationFront Desk Job Number24174556 Job CategoryRooms & Guest Services Operations LocationWashington Marriott at Metro Center, 775 12TH Street NW, Washington, District of Columbia, United States, 20005VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all...


  • Washington, United States Marriott International Inc Full time

    Additional Information Job Number24200276 Job CategoryRooms & Guest Services Operations LocationJW Marriott Washington DC, 1331 Pennsylvania Avenue NW, Washington, District of Columbia, United States, 20004VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest...


  • Washington, United States Kraken-Bryant Street Full time

    About Kraken-Bryant Street Kraken's Bryant Street location offers guests an opportunity to rediscover play! Onsite activities include pickleball, roller skating, darts, cornhole, shuffleboard and more! Our crew caters to groups large and small for the ultimate bonding experience. About the role Kraken Kourts & Skates is actively seeking Brand Ambassadors to...


  • Washington, United States Marriott Hotels & Resorts Full time

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Experience, Representative, Experience, Guest, Hotel, Business Services


  • Washington, United States Marriott Hotels & Resorts Full time

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Experience, Guest, Representative, Experience, Hotel, Business Services


  • Washington, United States Marriott Full time

    Marriott Hotels - JobID: 25DC0F818CF85AFECBBC89E09322F271 [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...


  • Washington, United States Marriott Full time

    Marriott Hotels - JobID: 4EC55A68C370B13B90A3F0EA88E73A5B [Front Desk Agent / Concierge] As a Guest Experience Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by addressing inquiries and resolving issues promptly; Coordinate with housekeeping and maintenance staff to ensure...


  • Washington, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...


  • Washington, United States Marriott International Inc Full time

    Job Description POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...


  • Washington, United States Marriott International Inc Full time

    Additional InformationPay: $20.21 to $26.95/hour Job Number24188834 Job CategoryRooms & Guest Services Operations LocationThe Westin DC Downtown, 999 9th Street Northwest, Washington, District of Columbia, United States, 20001VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...


  • Washington, United States Marriott International Inc Full time

    Additional InformationPay: $21.15 to $28.20/hour Job Number24193367 Job CategoryRooms & Guest Services Operations LocationThe Westin DC Downtown, 999 9th Street Northwest, Washington, District of Columbia, United States, 20001VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving...


  • Washington, United States Marriott International Inc Full time

    Additional InformationFront Desk Job Number24150027 Job CategoryRooms & Guest Services Operations LocationThe Westin DC Downtown, 999 9th Street Northwest, Washington, District of Columbia, United States, 20001VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth...


  • Washington, United States Marriott International Inc Full time

    Additional Information Job Number24198465 Job CategoryRooms & Guest Services Operations LocationThe Westin DC Downtown, 999 9th Street Northwest, Washington, District of Columbia, United States, 20001VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and...


  • Washington, United States Hook Hall Full time

    About Hook Hall Situated in the heart of Washington, DC, Hook Hall is a traditional tavern and event venue, designed to transform and transition throughout the day. It is a place our guests go to enjoy a cold beer and catch up with friends, or to find the latest epic pop-up experience. We curate environments, events, and experiences that make memorable...


  • Washington, United States Marriott International Inc Full time

    Additional Information Job Number24195413 Job CategoryRooms & Guest Services Operations LocationJW Marriott Washington DC, 1331 Pennsylvania Avenue NW, Washington, District of Columbia, United States, 20004VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in...

  • Guest Experience Lead

    4 weeks ago


    Washington, Washington, D.C., United States McDonald's Full time

    Job Title: Guest Experience LeadAbout the Job:We are seeking a Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for creating a positive and welcoming experience for our customers. This includes greeting guests, communicating with them while ordering, offering help with using the ordering kiosks, and...


  • Washington, Washington, D.C., United States McDonald's Full time

    Guest Experience Lead RoleThis role is vital to the guest experience because you'll:Lead the experience: Check in with guests and make sure they are enjoying themselvesBe the solution: Handle guest concerns and provide resolve to their satisfactionUnderstand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean...