Customer Service Representative

2 weeks ago

Laurel, United States Saber Group Inc Full time

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Excited to move out of DMV area? Want to start a career? Look no further, we are expanding to North Carolina

What we do: EMG is the leading events management company for non-profit organizations and telecommunication giants. Our management team has successfully launched and developed management companies ranging from Rhode Island, Massachusetts, Virginia and Maryland.

About Our Client: Heifer International is a global nonprofit organization dedicated to ending hunger and poverty through sustainable, values-based holistic community development. Their mission is to work with communities to increase income, improve food security, and build resilience. They believe in the power of people to create positive change in their own lives.

Job Summary: We are looking for a dedicated and empathetic Customer Service Representative to join the team. The ideal candidate will be passionate about the mission and committed to providing exceptional support to our donors, partners, and beneficiaries. This role is critical in ensuring a positive experience for everyone who interacts with Heifer International.

Key Responsibilities:

Respond to inquiries from donors, partners, and beneficiaries at daily fundraising events.

Provide accurate information about Heifer International's programs, initiatives, and donation processes.

Resolve issues and complaints efficiently while maintaining a high level of customer satisfaction.

Document and track customer interactions and feedback using our CRM system.

Collaborate with other departments to ensure consistent and accurate information is provided to customers.

Assist with donor relations activities, including thank-you calls, fundraising events, follow-ups, and engagement initiatives.

Support fundraising campaigns and events by providing excellent customer service to participants.

Continuously seek opportunities to improve the customer service experience.

Qualifications:

High school diploma or equivalent; a college degree is preferred.

Previous experience in a customer service role, preferably in a nonprofit or social enterprise environment is a plus.

Excellent verbal and written communication skills.

Strong interpersonal skills with the ability to empathize with and understand the needs of diverse stakeholders.

Ability to multitask and manage time effectively in a fast-paced environment.

Passion for Heifer International's mission and a commitment to making a difference in the world.

Reliable transportation is a plus.

What We Offer:

A collaborative and supportive work environment.

Opportunities for professional growth and development.

Comprehensive pay package with base pay, commission and bonuses.

The opportunity to be part of a mission-driven organization making a real impact on global poverty and hunger.

Opportunity to travel.

Join us in our mission to end hunger and poverty while caring for the Earth. Apply today and help make a difference This is NOT a remote position, must be able to commute to Landover, Maryland office.

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