Customer Service Representative

3 weeks ago

Mt Laurel, United States Ciocca Dealerships Full time

***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA*** Ciocca Collision of Ewing for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing top-notch service and support. You will handle inquiries, resolve complaints, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to problem-solve under pressure. Schedule: Monday-Friday; Day-Time Hours; Full Time Why choose Ciocca Dealerships? Proven career path, promotional opportunities 42 dealerships, 25 brands and 12 collision centers throughout PA/NJ (& growing) Service & parts discounts World class training Volunteer and community service opportunities Employee engagement events 401(k) Retirement Plan (with employer match) Employee Referral Bonus Program Paid Holidays & Paid Time Off Employee Assistance Program Medical, Dental, Vision, FSA, HSA plans Disability, Life, Accident, Critical Insurance Responsibilities include but are not limited to: Serve as the primary point of contact for customers, answering their inquiries and providing exceptional service Resolve customer complaints using a calm and empathetic approach Identify and escalate priority issues to the appropriate team members Maintain accurate and up-to-date customer information in the database Collaborate with other team members to achieve departmental goals and improve overall customer experience Follow company policies and procedures to meet service level agreements Stay up-to-date with product knowledge to effectively address customer needs and provide appropriate solutions Recommend process improvements to enhance efficiency and customer satisfaction Qualifications include but are not limited to: High school diploma or equivalent; associate's degree or higher is a plus Proven experience in a customer service role, preferably in a fast-paced environment Excellent verbal and written communication skills Ability to handle difficult customers in a professional and courteous manner Proficient in using customer service software, CRM systems, and Microsoft Office Bilingual proficiency in a second language a plus Knowledge of industry-specific customer service practices Familiarity with customer service metrics and KPIs With 42+ dealerships and growing, there are many opportunities for advancement. Ciocca Dealerships is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen. #J-18808-Ljbffr

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