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Front Desk Agent

1 month ago

North Conway, United States White Mountain Hotel & Resort Full time
Join Our Front Desk Team at The White Mountain Hotel & Resort

Are you looking for a dynamic and rewarding role in hospitality? The White Mountain Hotel & Resort is seeking passionate individuals to enhance our Front Desk Team, with both full-time and part-time positions available.

What You'll Do:
  • Engage directly with guests to create memorable experiences from the first hello to the final goodbye.
  • Manage reservations, check-ins, and guest services with a smile, ensuring every interaction is infused with unparalleled hospitality.
  • Utilize our advanced Property Management System for seamless service and operations.
  • Process payments, manage guest accounts, and provide detailed billing information with professionalism.
  • Coordinate effectively with housekeeping and maintenance to ensure guest satisfaction and comfort.
  • Address guest needs and resolve any issues with empathy and efficiency, ensuring a positive outcome.
  • Maintain up-to-date knowledge of the hotel's events, services, and promotions to enhance guest stays.
Your Skills and Experience:
  • Exceptional communication and interpersonal skills, with a knack for making guests feel welcomed.
  • Ability to handle complex situations with tact and maintain a calm demeanor under pressure.
  • Strong organizational skills and attention to detail.
  • Experience in customer service or hospitality is preferred, but a willingness to learn is most crucial.
Why Work With Us?
  • Enjoy a comprehensive benefits package including health and dental insurance, 401K, vacation and personal time, paid holidays, and more.
  • Take advantage of industry perks such as discounts and free access to resort amenities including our pool, health club, and golf facilities.
  • Become part of a vibrant team in a beautiful mountain resort setting, where your work days are surrounded by spectacular views.

We believe in nurturing your career in hospitality and providing a platform to thrive. If you have a passion for service and want to be part of a close-knit team, apply to join us at The White Mountain Hotel & Resort. Together, let's create unforgettable experiences for our guests