Front Desk Associate

6 days ago


North Platte, Nebraska, United States Avantic Lodging Enterprises Full time
Job Summary

Avantic Lodging Enterprises is seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and room assignments in a timely and professional manner.
  • Customer Service: Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a prompt and courteous manner.
  • Communication: Communicate effectively with guests, colleagues, and management, ensuring seamless communication and collaboration.
  • Problem-Solving: Identify and resolve guest complaints and issues in a professional and courteous manner, ensuring guest satisfaction.
  • Teamwork: Collaborate with colleagues to ensure seamless operations and exceptional guest service.
  • Adaptability: Adapt to changing situations and priorities, ensuring guest needs are met and exceeded.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a positive attitude.
  • Physical Demands: Ability to stand for long periods, lift up to 10 pounds, and move around the front desk area.
Working Conditions

The Guest Services Agent will work in a fast-paced environment, interacting with guests and colleagues in a professional and courteous manner. The role requires excellent communication and interpersonal skills, as well as the ability to work in a team environment.



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