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Front Desk Representative

2 months ago

Statesville North Carolina, United States Courtyard Statesville Mooresville Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Statesville Mooresville. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner
  • Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Operate the front desk computer system and maintain accurate records
  • Assist with room assignments, key distribution, and other front desk duties as needed
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic arithmetic skills and ability to handle cash and credit transactions
Benefits:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Free or discounted hotel stays and other perks
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan