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Automotive Warranty Administrator Clerk

4 months ago

Traverse City, United States Serra Traverse City Full time

Automotive Warranty Administrator Clerk

Serra Traverse City- Traverse City, Michigan

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Serra Traverse City, we work as a team, and our team strives to be the best for our customers. If you feel that your skills would be an asset to our team, then we want to get to know you

Automotive Warranty Administrator Clerk Summary:

Prepares, records, and submits warranty claims to the factory and/or distributor and reconciles them accordingly.

Automotive Warranty Administrator Clerk Requirements:

  • Valid driver’s license
  • Excellent communication, organizational, and time management skills
  • Advanced computer software skills
  • Experience using general office equipment (i.e., computers, iPad, copier, etc.)
  • Ability to sit or stand for prolonged periods of time
  • Ability to perform repetitive data entry tasks, manual dexterity
  • Possessing the ability to multitask
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test
  • Professional, well-groomed personal appearance

Automotive Warranty Administrator Clerk Essential Duties:

  • Processes warranty claims on a timely basis for each franchise or distributor
  • Processes all warranty paperwork to ensure proper documentation
  • Verifies criteria required by factory or distributor
  • Reconciles all warranty receivables with payments through the appropriate accounting schedule
  • Posts credits on computer
  • Resubmits all rejected claims promptly or receives authorization to write them off
  • Follows up on payment of outstanding claims
  • Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of
  • Arranges for parts to be shipped to the factory or distributor, or to be scrapped
  • Files and maintains all service records as required by the warrantor
  • Keeps informed of all factory recalls and bulletins
  • Assists with body shop warranty claims as needed
  • Assists with the cashier and telephone duties as needed
  • Assists with any clerical needs as directed by the fixed operations manager or the controller
  • Maintains a professional appearance and a neat work area
  • Performs other duties as assigned
  • Other duties may be assigned, as needed

Automotive Warranty Administrator Clerk Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Associate degree (A. A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before customers or employees of organization.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, and commissions.

Reasoning Ability:

 Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

 Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hand to finger, handle or feel. The employee frequently is required to talk or hear.

Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Automotive Warranty Administrator Clerk Benefits:

  • $15,000 employer-paid life insurance
  • Medical, Dental, Vision
  • 401K Plan
  • Paid time off and vacation
  • Employee vehicle purchase opportunities
  • Family business
  • Long-term job security
  • Health and wellness