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Automotive Repair Specialist

2 months ago

Traverse City, Michigan, United States Serra Traverse City Full time
Job Overview

Automotive Service Technician

At Serra Traverse City, we are committed to excellence and are on the lookout for dedicated, skilled, and enthusiastic individuals to enhance our esteemed workforce. Our collaborative environment is focused on delivering the highest quality service to our clients. If you believe your expertise can contribute positively to our organization, we would be eager to connect with you.

A Brief Background...

"Prioritize the customer and your team, and everything else will follow." - Albert M. Serra

Serra Traverse City is a proud member of Serra Automotive, recognized as one of the leading privately-owned automotive retail groups in the country. Established in 1973 by Albert M. Serra, the company began with a single Chevrolet dealership and a commitment to a people-first approach. Within a short span, the dealership achieved remarkable success and developed a robust framework for growth and an enduring passion for excellence. Through effective operational strategies, Serra Automotive has consistently expanded, thriving in both challenging and prosperous economic climates.

Currently, Serra Automotive operates across seven states, employing over 2,200 individuals. Our network encompasses 44 dealerships and represents 56 automotive brands, positioning us as a significant player in the $1 trillion automotive retail sector.


Role Summary:

Responsible for preparing, documenting, and submitting warranty claims to the manufacturer or distributor while ensuring accurate reconciliation.

In this position, you will...

  • Execute tasks as specified in the repair order with precision and efficiency, adhering to dealership and manufacturer standards.
  • Identify the root cause of malfunctions and carry out necessary repairs.
  • Coordinate with the parts department to procure required components.
  • Preserve and label parts from jobs that are under warranty or upon customer request.
  • Inspect assigned vehicles to determine if additional safety or service work is needed.
  • Inform the service advisor promptly if extra work is necessary, if outlined work is unnecessary, or if repairs cannot be completed within the promised timeframe.
  • Document all performed and recommended work on the repair order.
  • Conduct road tests on vehicles as required.
  • Engage in manufacturer-sponsored training programs and events.
  • Stay updated on manufacturer technical bulletins.
  • Oversee the work of apprentice technicians as assigned.
  • Report any machinery defects or malfunctions to the supervisor.
  • Ensure that customer vehicles are maintained in a clean condition, promptly notifying service advisors of any changes in appearance or condition.
  • Maintain a tidy shop environment.
  • Account for all dealership-owned tools and manuals, returning them in the same condition as received.
  • Understand and comply with federal, state, and local regulations, including hazardous waste disposal and OSHA standards.
  • Operate all tools and equipment safely.
  • Report any safety concerns immediately to management.
  • Perform other duties as assigned.

Qualifications:

  • A valid driver's license.
  • Strong communication, organizational, and time management skills, including the ability to:
    • Read and interpret safety rules, operating instructions, and procedure manuals.
    • Compose routine reports and correspondence.
    • Effectively communicate with customers and colleagues.
  • Experience with general office equipment (e.g., computers, tablets, copiers).
  • Ability to stand or sit for extended periods.
  • Capability to multitask effectively.
  • Professional appearance and demeanor.
  • Ability to understand and execute a variety of instructions in written, oral, or diagram form.
  • Ability to manage standardized situations with minimal variability.
  • Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or a combination of education and experience.

Benefits:

  • Medical, Dental, Vision, and 401K plans.
  • Employer-funded Life Insurance.
  • Employee Referral Program.
  • Opportunities for professional growth.
  • And additional benefits...

Physical Requirements:

The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While fulfilling the responsibilities of this position, the employee is regularly required to stand, use hands for handling or feeling, reach with hands and arms, and communicate verbally. Occasionally, the employee may need to walk, sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 100 pounds.

Work Environment:

The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. The employee may frequently encounter wet and/or dry conditions and outdoor weather. Occasionally, the employee may be exposed to high places, toxic chemicals, extreme heat, electrical hazards, and vibrations. The noise level in the work environment is typically loud.