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Customer Service Representative- ON SITE
2 months ago
*TEKsystems* is hiring a large group of *Customer Service Representative's *to work *ON SITE *for a client based in the *Harrisburg, PA* area.
*These positions will offer the opportunity to learn and grow with a well-established organization. Also, the managers are*
*well known for providing coaching and care to their employees.*
This is a customer support role which will focus on healthcare entity customers. These positions are moderate call volume
(40-50 calls per day), inbound calls in a scripted setting. *NO COLD CALLS.*
*Job Description*
· Handling phone calls in a blended (inbound and outbound) call center environment with healthcare entity customers to assist on self pay balances, secure payments, update insurance information, explain charges, and handle disputes.
· Conduct reminder call campaigns collecting open healthcare balances
· Responsible for understanding client operations, such as, patient payment options, offering and reviewing eligibility, providing instructions and locations for mail in or on site payments, etc.
*Qualifications*
· 1+ years of customer service or call center experience required
· Healthcare experience is encouraged but not required
· Ability to learn new systems efficiently
· Able to handle a fast-paced environment and able to multi-task
*Hours*
Monday- Friday- 8-5pm 1/2 lunch- 40 hour work week
*Pay*
17/hr.
*Benefits *
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
*If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible Looking forward to connecting*
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
