Customer Service Representative

6 days ago


Harrisburg, Pennsylvania, United States Turner Chevrolet Full time
Business Development Center Representative

We are seeking a highly effective Business Development Center Representative to join our team at Turner Chevrolet. As a key member of our sales and service team, you will play a crucial role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities:
  • Enter customer information into our dealership's computer database
  • Set service appointments for current and prospective customers to meet with our service teams
  • Generate service leads and maintain an ongoing customer database to capture repeat business
  • Communicate effectively with internet customers and prospects by phone, email, or text
  • Demonstrate thorough knowledge of all dealership products and services
  • Utilize hands-on training and coaching to build rapport with customers, overcome concerns and objections, and motivate customers to make appointments
  • Help the dealership achieve sales and service goals by developing business and following up on opportunities
Requirements:
  • Previous call center experience, a plus
  • Previous Service BDC experience, strongly preferred
  • Proficient computer skills
  • Competent in communicating through email, telephone, and text
  • Flexibility to rotate day or evening shift

We offer a quality work environment, medical insurance, dental insurance, and full paid training and support. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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