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Customer Service Representative
4 weeks ago
At Focal Point Remodeling, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for handling inbound and outbound customer calls, providing accurate information about our products and services, and assisting customers in scheduling appointments and coordinating consultations. You'll also maintain detailed records of all customer interactions in our CRM system and aim to meet or exceed performance metrics like call handling time and customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls
- Provide accurate information about our products and services
- Assist customers in scheduling appointments and coordinating consultations
- Maintain detailed records of all customer interactions
- Meet or exceed performance metrics like call handling time and customer satisfaction
What We're Looking For:
We're looking for someone with strong communication skills, a detail-oriented and organized approach, and the ability to collaborate with team members to meet common goals. If you have experience working in a call center or customer service role, that's a plus, but we're ready to train the right person.
What You'll Get:
You'll enjoy a competitive wage with bonus opportunities and benefits, including health insurance, paid holidays, and more. We're committed to helping you grow, with plenty of opportunities for professional development.
