Customer Service Representative II

2 months ago


Harrisburg, United States JobRialto Full time
Description

Summary:
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Compiles and sends Service Program materials.
Communicates new site information to branches.
Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc
Escalates repeated concerns or unsatisfactory service concerns according to written process
May assist in mentoring new colleagues
Work schedule is 40+ hours per week
Schedule may be during off hours or partially during weekends

Skills:
High School Diploma / GED required
Some college preferred but equivalent work experience is acceptable
1-3 years customer service experience
3-5 years data entry experience
1 year in customer service, administrative, or operational roles
Must have and express a sense of urgency when dealing with colleagues and customer concerns
Must have intermediate organizational skills
Must have intermediate verbal and written communication abilities
Must be computer literate and an intermediate level of office applications
Written and verbal communication skills
Organizational skills
Ability to multitask
Detail oriented
Ability to learn new business unit software programs as needed

Education: High School

  • Harrisburg, United States Hobart Service Full time

    Job DescriptionSelected candidate will perform customer support activities including receiving, processing, investigating, and resolving all incoming orders and inquiries from our field sales representatives and end users of our products.  This individual will have direct contact with all levels of responsibility, including owners and executives of major...


  • Harrisburg, United States Hobart Service Full time

    Job DescriptionJob DescriptionCompany DescriptionAt ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another.Our family of premium brands has been dedicated for more than a century to supporting those who are not only...


  • Harrisburg, Pennsylvania, United States Hobart Service Full time

    Customer Support Specialist Job DescriptionHobart Service is a leading provider of high-quality food equipment solutions. We are seeking a skilled Customer Support Specialist to play a critical role in delivering exceptional customer support and ensuring customer satisfaction.Responsibilities:Handle a variety of customer inquiries and provide timely and...


  • Harrisburg, United States Hobart Service Full time

    Job DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best...


  • Harrisburg, United States Prime Inc Full time

    Customer On-Site Representatives fill a key role within the Operations Department by managing and providing excellent customer service for a customer in the Harrisburg area. As well as developing a relationship with the customer and providing first-r Customer Service Representative, Customer Service, Representative, Operations, Retail


  • Harrisburg, United States SMG Inc Full time $47,000 - $57,000

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...


  • Harrisburg, United States SMG Inc Full time

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...


  • Harrisburg, United States SMG Inc Full time $47,000 - $57,000

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...


  • Harrisburg, United States SMG Inc Full time $47,000 - $57,000

    Job DescriptionJob DescriptionStoic Management Group is expanding across the Pennsylvania region, so we are looking for additional Customer Service Representatives to help manage growing client needs and assist both new and existing clients with the best products and sales services available. Our open opportunity as a Customer Service Representative is a...

  • Call Center

    1 week ago


    Harrisburg, United States TEKsystems Careers Full time

    *TEKSystems is currently hiring multiple customer service representatives in Harrisburg, PA! This is a call center customer service role with a reputable organization that promotes internal growth and development. Please see the details below and if interested, submit your application and a recruiter will reach out to you!* *Location:*Harrisburg,...


  • Harrisburg, United States SMG Full time

    Our company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what's best for our customers and creating solutions that will leave a permanent and positive impression....


  • Harrisburg, United States SMG Inc Full time $45,000 - $55,000

    Job DescriptionJob DescriptionOur company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what’s best for our customers and creating solutions that will leave a...


  • Harrisburg, United States Penn National Insurance Full time

    Job Description Customer Service Representative - ( 22000013 ) **Competencies and Essential Duties of the Customer Service Representative** **Corporate Core Competencies of the Customer Service Representative** **Special Relationships of the Customer Service Representative** **Qualifications** **Qualifications for the Customer Service Representative**...


  • Harrisburg, United States CVS Pharmacy Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing w Customer Service Representative, Customer Service, Representative, Health, Processing, Retail


  • Harrisburg, United States People Inc Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. The Customer Service representative provides accurate policy benefit information on the phone, face to face and via email to members covered under the L.I.U.N.A. Local 183 Canadian Construction Workers Union (CCWU) Member’s Benefit Trust Fund. He or She provides courteous and...


  • Harrisburg, United States Hobart Service Full time $24 - $28

    About the JobCompany Description:Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best customer service, give...


  • Harrisburg, United States myHR Partner Full time

    ** Customer Service Representative** Customer Service Harrisburg, Pennsylvania **Description** **Customer Service Representative** As a Customer Service Representative, you will have a unique opportunity to make a significant and meaningful contribution to the success of KINT Corporation and its customers through the following core job responsibilities: *...


  • Harrisburg, United States Medix Full time

    Job Title: Customer Service Representative Location: Harrisburg, Pennsylvania (100% Onsite) Pay: $17/hour Department: Call Center Operations Reports To: Client Coordinator/Supervisor Job Summary: The Customer Service Representative in our Harrisburg, Pennsylvania office will conduct reminder call campaigns primarily for medical and utility clients. The...


  • Harrisburg, Pennsylvania, United States Capital BlueCross Full time

    About the RoleCapital BlueCross is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Interaction: Manage...


  • Harrisburg, United States Conduent Business Services Full time

    **Customer Service Representative** CAROUSEL_PARAGRAPH * Harrisburg, Pennsylvania * Call Center * 54664 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients...