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Senior Account Manager

2 months ago

Houston, United States Lockton, Inc. Full time
Job Summary:

  • Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
  • Oversees the servicing of a designated book of business as relating to marketing, claims, and administration.
  • Researches an issues’ root cause, implements, and resolves policy-related issues.
  • Recommends potential enhancements or improvements to processes, products, and/or policies.
  • Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
  • Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations.
  • Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans.
  • Engages in Client strategy meetings to manage insured expectations for upcoming term.
  • Develops and presents coverage plan and renewal terms to Client.
  • Assesses and interprets exposure information from the Client.
  • Analyzes quotes from carriers to determine appropriate recommendations.
  • Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures.
  • Facilitates Client premium financing.
  • Participates in negotiations with carriers for new and renewal quotes.
  • Collaborates with senior staff in selecting new markets for submission and requesting quotes.
  • Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive.
  • Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors.
  • Researches and understands industry trends and government regulations.
  • Mentors and trains junior-level staff.
  • Performs other responsibilities and duties as needed.
Requirements:
  • Bachelor's Degree in Business Administration or related field and/or years of experience equivalent.
  • Typically, more than 5 years of Client services experience is required.
  • Knowledge of marine insurance (e.g., hull, P&I, MEL, USL&H, vessel pollution, marine general liability, cargo/stock through-put, and other ocean marine specific coverages).
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
  • Strong verbal and interpersonal communication skills required.
  • Demonstrates strong working knowledge and experience within brokerage industry.
  • Understands industry trends and governmental regulations.
  • Ability to complete continuing education requirements as needed.
  • Ability to attend company, department, and team meetings as required, including industry training sessions.
  • Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information.
  • Ability to efficiently organize work and manage time to meet deadlines.
  • Ability to travel by automobile and aircraft.
  • Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine.
  • Ability to work on a computer for a prolonged amount of time.
  • Ability to work outside of normal business hours as needed.
  • Legally able to work in the United States.