Event Technical Lead, Audio Visual
3 days ago
Our Technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.
* Full Time
* Travel: Minimal (if any)
**Success Profile**
Here are some of the top qualities that will help you achieve success in this role:
* Customer Focus
* Desire to Learn
* Drive Results
* Technicial Aptitude
* Responsiveness
* Hospitality
**Other Important Traits**
* Communicator,
* Team Player,
* Organized,
* Enthusiastic,
* Versatile,
* Self-starter,
* Multi-tasker,
* Efficient,
* Safety Conscious,
* Professional
The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead. **Purpose, Mission and Core Values**
**Purpose**
How we will positively impact the world
Connecting and inspiring people
**Mission**
What we do every day
Invaluable partner on our customer's journey
**Values**
The way we work
Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.
**U.S. Benefits**
Medical, Dental, Vision and Life Insurance
Health Savings & Health Reimbursement Accounts
Flexible Spending Accounts
Employee Assistance Program
Retirement Planning Options (401k)
Career Wear Reimbursement
Part Time Regular Benefit Offerings
Variety of Volunteer Benefits
Commuter/Transit Benefit
**Rewards**
* **Paid Time Off**
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
* **Rewards/Incentives**
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit Evaluations
* **Training & Development**
Classroom/On the Job Training
Encore University
Career Pathing
* **Mobility**
Relocation
Global Transfer Opportunities
***Benefits eligibility varies upon position and/or full/part time status.** **Responsibilities**
**Job ID** EVENT011804 **Date posted** 02/25/2022 Position Overview
The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.
Key Job Responsibilities
Equipment Operation
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.
Customer Service
Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
Be a leader, mentor and coach for other Technicians on Encores Delivering World Class Service philosophy.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/client relationship.
Technical Ability
Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
Anticipates equipment challenges and changes in a timely and professional manner.
Systems Knowledge
Understands company processes, follows procedures and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.
Increases revenue by utilizing floor up-selling techniques.
Work with clients to finalize invoices.
As needed, work within Encore systems and applications
Job Qualifications
High school diploma required. Associates degree is preferred.
Encore Technical Level 3 Certification is required. New Encore team members must be certified by their location within 30 days.
1 - Encore Technical Level Two Core Certification is required (Audio, Lighting, Projection, Video, Scenic). New Encore team members must be certified by a qualified proctor within 60 days.
2-3+ years of customer service or hospitality experience is preferred.
2-3+ years of audio visual experience is required.
A valid drivers license is required for team members in positions that may operate Company vehicles
Additional DOT requirement may need to be met if applicable.
Competencies
Ownership
Hospitality
Professionalism
Responsiveness
Safety Conscious
Decision Quality
Tech Savvy
Communicates Effectively
Drives Results
Instills Trust
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
**About Our Location**
**Benefits**
Youll find some of the best rewards in the industry from comprehensive insurance options and generous PTO to a company-matching 401(k).
-
Audio Visual Technical Lead
2 days ago
Sacramento, California, United States Encore Event Technologies Full timeJob Title: Audio Visual Technical LeadAt Encore Event Technologies, we are seeking a highly skilled Audio Visual Technical Lead to join our team. As a Technical Lead, you will be responsible for the setup and operation of audiovisual systems in a hospitality environment, ensuring complete customer satisfaction.Key Responsibilities:Equipment Operation:...
-
Event Technical Lead, Audio Visual
2 days ago
Sacramento, United States Encore Event Technologies Full timeOur Technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work...
-
Audio Visual Specialist
4 weeks ago
Sacramento, California, United States TEKsystems Full timeJob OverviewWe are seeking a skilled Audio Visual Technician to join our dynamic team at TEKsystems. This role is critical in ensuring the seamless integration and operation of audio-visual systems within various commercial environments.Key Responsibilities:Expertise in the installation of low voltage cabling in commercial settings.Proficient in the setup...
-
Audio-Visual Support Specialist
4 weeks ago
Sacramento, California, United States University Enterprises Full timeThe University Enterprises, Inc. is currently looking for a dedicated **Audio-Visual Support Specialist** to join our team. This role is essential for managing and operating audio-visual equipment during various events held at our facilities. The equipment includes built-in lighting and sound systems, projection systems, spotlights, and portable sound...
-
Audio Visual Specialist
4 weeks ago
Sacramento, California, United States SOLID Personnel Full timeJob OverviewWe are currently seeking skilled Audio Visual (AV) Specialists to fulfill critical roles in the AV industry.This position offers a pathway to permanent employment for qualified individuals.Key Responsibilities:Set up and configure AV systems including displays, audio equipment, and communication devices.Oversee audio quality, video presentations,...
-
Audio Visual Systems Specialist
1 week ago
Sacramento, California, United States Encore Event Technologies Full timeJob SummaryWe are seeking a highly skilled Technical Lead to join our team at Encore Event Technologies. As a Technical Lead, you will be responsible for the setup and operation of audiovisual systems in a hospitality environment, ensuring complete customer satisfaction.Key ResponsibilitiesSetup and operate intermediate audiovisual equipment, including...
-
Audio Visual Technician
3 days ago
Sacramento, California, United States Hard Rock Full timeHard Rock Job SummaryWe are seeking a skilled and detail-oriented individual to join our team as a LIVE Tech. This role is responsible for ensuring the smooth operation of audio, video, and lighting systems during events.Key ResponsibilitiesTroubleshoot technical issues and identify faults and remedies in real-time.Assist in the setup and configuration of...
-
Field Technician for Audio Visual Systems
4 weeks ago
Sacramento, California, United States latitude Full timePosition Overview:We are seeking a skilled Field Technician specializing in Audio Visual Systems. This role involves traveling to various client locations within the Greater Sacramento area, focusing on our Command & Control division, which emphasizes advanced video wall technologies.Key Responsibilities:Conduct thorough and high-quality diagnostic...
-
Technical Event Operations Supervisor
4 weeks ago
Sacramento, California, United States Encore Event Technologies Full timePosition OverviewThe Technical Event Operations Supervisor is responsible for overseeing on-site operations with a strong emphasis on customer service, team leadership, and development. This role directly manages the technical team to ensure operational efficiency and high levels of client satisfaction.Key ResponsibilitiesEquipment ManagementEnsure precise...
-
Onsite Audio-Visual Support Specialist II
4 weeks ago
West Sacramento, California, United States AVI-SPL Full timeABOUT AVI-SPLAVI-SPL is a leading provider of digital enablement solutions, dedicated to enhancing the connection between people and technology. Our mission is to elevate experiences, generate new value, and empower organizations to succeed and expand. As the largest provider of collaboration technology solutions, we offer award-winning managed services.Our...
-
Audio Production Specialist
3 weeks ago
Sacramento, California, United States Live Nation Entertainment Full timeAbout the RoleLive Nation Entertainment is a leading live entertainment company, comprising global market leaders in ticketing, concerts, and media sponsorship. As an Audio Production Specialist, you will be part of a dynamic team that fosters a fun and upbeat work culture with opportunities for growth and development.Key ResponsibilitiesPerform load-in and...
-
Audio Systems Engineer
3 weeks ago
Sacramento, California, United States Live Nation Entertainment Full timeAbout Live Nation EntertainmentLive Nation Entertainment is a leading global live entertainment company, comprising of market leaders in ticketing, concerts, and media & sponsorship. Our company is built on a passion for live music and a commitment to delivering exceptional experiences for our fans.Job SummaryWe are seeking a highly skilled Audio Systems...
-
Lead Tier 3 Technical Support Specialist
4 weeks ago
Sacramento, California, United States Zeektek Full timePosition Overview: We are seeking a highly skilled Senior Technical Support Specialist to provide exceptional onsite support.Key Responsibilities:Conduct thorough root cause analysis and document resolutions effectively.Execute software installations, updates, and upgrades for end-user devices while collaborating with various teams, including networking and...
-
Event Technical Supervisor
21 hours ago
Sacramento, California, United States Encore Event Technologies Full timeJob SummaryWe are seeking a highly skilled and experienced Technical Supervisor to join our team at Encore Event Technologies. As a Technical Supervisor, you will be responsible for leading floor operations, providing exceptional customer service, and ensuring the timely setup and breakdown of audiovisual equipment.Key ResponsibilitiesEquipment Operation:...
-
Technical Support Specialist
1 month ago
Sacramento, United States Apex Systems Full timeDay-to-Day:Perform root cause analysis and provide documented resolution.Perform software installs, updates, and upgrades for end-user equipment and work with various teams including network, telecom, audio/video, and facilities to provide site support.Act as a technical resource and subject matter expert in one or more technical areas.Provide a high level...
-
Lead Technical Support Consultant
4 weeks ago
Sacramento, California, United States Zeektek Full timePosition Overview: We are seeking a dedicated Senior Technical Support Specialist to join our team at Zeektek. This role involves a comprehensive range of responsibilities aimed at ensuring exceptional technical support for our end-users.Key Responsibilities:Conduct thorough root cause analysis and document resolutions effectively.Manage software...
-
Technical Support Specialist III
3 weeks ago
Sacramento, California, United States Hard Rock Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist III to join our team at Hard Rock. As a key member of our technical staff, you will be responsible for ensuring the smooth operation of our audio-visual systems.Key ResponsibilitiesTroubleshoot technical issues related to audio, video, and lighting systems.Assist in the setup and...
-
Student Assistant
3 weeks ago
Sacramento, United States University Enterprises Full timeDescription The University Union (UNION) at Sacramento State is looking to hire a Student Assistant - Event Supervisor. The Event Supervisor assists with event management duties in and around the event space prior to and during Ballroom, Redwood Room and Hinde Auditorium events. Works directly with the event sponsor before and during events to ensure proper...
-
Senior Technical Support Engineer
4 weeks ago
Sacramento, California, United States Zeektek Full timePosition Overview: We are seeking a highly skilled Senior Technical Support Specialist to provide exceptional support and solutions for our clients.Key Responsibilities:Conduct thorough root cause analysis and document resolutions effectively.Manage software installations, updates, and upgrades for end-user devices while collaborating with various teams,...
-
Technical AV Solutions Provider
3 weeks ago
Sacramento, California, United States SOLID Personnel Full timeJob OverviewWe are seeking a highly skilled AV Systems Engineer to join our team at SOLID Personnel. As a key member of our team, you will be responsible for designing, installing, and maintaining audio visual systems for our clients.Key Responsibilities:Design and install AV equipment, including TVs, speakers, intercom systems, and other related...