Technical Support Engineer

1 month ago


sunnyvale, United States Infortrend Technology, Inc. Full time

Infortrend USA Technical Support Engineer


About Infortrend:

Infortrend Technology is a pure-play Enterprise Data Storage solution provider with 30 years of history and a public listed company (TWSE: 2495) in Taiwan since 2002. In order to deliver the highest quality products and services, Infortrend integrates product development, design, manufacturing, and technical consulting/support with in-house expertise to provide a comprehensive solution to our customers. Infortrend has successfully deployed more than 1,000,000 redundant rack-mounted systems worldwide. Infortrend wide-ranging product lines include storage solutions from SAN, NAS to Unified for customers from SMBs to large enterprises.


Job summary:

Infortrend USA office is looking for a technical support engineer with problem solving skills, communication skills, strong customer service orientation and experience. The primary responsibility of this role is to provide post-sale support of cloud storage products and systems to global customers and ensure customer satisfaction.


Job Responsibilities: 

  • Provide product technical service to customers for product installation and configuration
  • Collect information and reporting bugs and feature requests from customers
  • Understand customer needs and requirements and provide appropriate advises
  • Work with customer and internal teams to develop potential solutions and assist customers to solve technical problems
  • Perform product technical training to customers
  • Support Pre-Sales with C-level


Requirements and skills:

  • Familiar with hardware industry or tech industry is a must
  • Bilingual (English/Mandarin) preferred
  • Familiar with PC/Servers/Storage/Linux related field will be a plus
  • Bachelor’s degree preferred or equivalent work experience preferably in high tech industry
  • Ability to complete basic hardware configuration
  • Proven strong verbal and written communication skills
  • Self-motivated and goal oriented
  • At least 3 years of technical support experience in hardware or storage industry is a must


We are looking to fill this position immediately. Please send us your resume and cover letter if you meet the requirements. Qualified candidates will be invited for an on-site interview.


We offer competitive base pay and employee health benefits such as dental, health ,vision and 401k.

We also offer paid holidays and 15 days paid vacation a year.



  • Sunnyvale, United States Infortrend Technology, Inc. Full time

    Infortrend USA Technical Support Engineer About Infortrend: Infortrend Technology is a pure-play Enterprise Data Storage solution provider with 30 years of history and a public listed company (TWSE: 2495) in Taiwan since 2002. In order to deliver the highest quality products and services, Infortrend integrates product development, design, manufacturing, and...


  • sunnyvale, United States Infortrend Technology, Inc. Full time

    Infortrend USA Technical Support Engineer About Infortrend: Infortrend Technology is a pure-play Enterprise Data Storage solution provider with 30 years of history and a public listed company (TWSE: 2495) in Taiwan since 2002. In order to deliver the highest quality products and services, Infortrend integrates product development, design, manufacturing, and...


  • Sunnyvale, California, United States Juniper Networks Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer 4 to join our team at Juniper Networks. As a Technical Support Engineer 4, you will be responsible for delivering high-quality technical assistance for Juniper Networks' Switching products, through telephone and electronic communication.Key ResponsibilitiesProvide hardware and software...


  • Sunnyvale, United States Juniper Networks Full time

    Technical Support Engineer 4 Location (HYBRID): Sunnyvale, CA Technical Support Engineer will deliver high-quality technical assistance for Juniper Networks' Switching products, through telephone and electronic communication. Provide hardware and software technical support, including configuration assistance and troubleshooting of mentioned products and...


  • Sunnyvale, United States Juniper Networks Full time

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...


  • Sunnyvale, United States LBX Food Robotics (Le Bread Xpress) Full time

    The ideal candidate will be responsible for configuring and troubleshooting our food robotic kiosk to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal...


  • Sunnyvale, California, United States Infortrend Technology, Inc. Full time

    About Infortrend Technology, Inc.Infortrend Technology, Inc. is a leading provider of enterprise data storage solutions. Our company has a rich history of innovation and customer satisfaction.Job Summary:We are seeking a technical support engineer to join our team. The ideal candidate will have strong problem-solving skills, excellent communication skills,...


  • Sunnyvale, CA, United States Fortinet Full time

    We are seeking a highly skilled Regional Systems Engineer to join our team at Fortinet. This role will involve working closely with sales representatives in a defined territory to provide technical support and expertise.Key Responsibilities:Pre-sales: Assist in qualifying sales leads from a technical standpoint, providing valuable insights to help drive...

  • Mechanical Engineer

    1 week ago


    sunnyvale, United States O. Technical Solutions, LLC Full time

    O. Technical Solutions, LLC is looking for a Mechanical Engineer to support our client, Lockheed Martin Space in Sunnyvale, CA. If you're interested in making a change, I would like to arrange a time to discuss this role and your fit for it. The ideal candidate will be responsible for maintaining product and industry knowledge. You will work in a...

  • Mechanical Engineer

    1 week ago


    Sunnyvale, United States O. Technical Solutions, LLC Full time

    O. Technical Solutions, LLC is looking for a Mechanical Engineer to support our client, Lockheed Martin Space in Sunnyvale, CA. If you're interested in making a change, I would like to arrange a time to discuss this role and your fit for it. The ideal candidate will be responsible for maintaining product and industry knowledge. You will work in a...

  • Mechanical Engineer

    7 days ago


    sunnyvale, United States O. Technical Solutions, LLC Full time

    O. Technical Solutions, LLC is looking for a Mechanical Engineer to support our client, Lockheed Martin Space in Sunnyvale, CA. If you're interested in making a change, I would like to arrange a time to discuss this role and your fit for it. The ideal candidate will be responsible for maintaining product and industry knowledge. You will work in a...


  • Sunnyvale, California, United States Fortinet Full time

    We are seeking a highly skilled Regional Systems Engineer to join our team at Fortinet. As a key member of our sales organization, you will work closely with sales representatives in a defined territory to provide technical support and expertise.Key Responsibilities:Pre-sales: Assist in qualifying sales leads from a technical standpoint, ensuring that our...

  • Staff Data Engineer

    4 weeks ago


    Sunnyvale, California, United States Walmart Global Tech Full time

    About the Role:We are seeking a highly experienced Staff Data Engineer to join our Global Marketplace Engineering team at Walmart Global Tech. As a key member of our team, you will play a crucial role in defining and maintaining our technical architecture, ensuring alignment with business goals and scalability requirements.Key Responsibilities:Guide and...


  • Sunnyvale, California, United States Walmart Full time

    About the RoleWe are seeking a highly skilled Staff Software Engineer to join our Emerging Tech team at Walmart Global Tech. As a key member of our team, you will play a pivotal role in defining and maintaining our technical architecture, ensuring alignment with business goals and scalability requirements.The ideal candidate will have a strong background in...


  • Sunnyvale, United States Jones Lange Lasalle, Inc. Full time

    The Building Performance Technical Services Director (TSD) is responsible for managing high-standard building performance and operational services across the portfolio. This includes overseeing Mechanical, Electrical, FLS, BMS, and 24/7 Operations Ce Director, Technical, Technical Engineer, Support Engineer, Operations, Mechanical, Technology, Property...


  • Sunnyvale, California, United States Fortinet Full time

    We are seeking a highly skilled Regional Systems Engineer to collaborate closely with our sales representatives in a defined territory.The primary mission of the Regional Systems Engineer will be to provide technical support to the sales organization in all matters related to pre-sales, sales calls, and post-sales.Key Responsibilities:Pre-sales - assist in...


  • Sunnyvale, United States HeadSpin Full time

    HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and...


  • sunnyvale, United States HeadSpin Full time

    HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and...


  • Sunnyvale, California, United States Walmart Global Tech Full time

    About the RoleWe are seeking a Senior Engineering Manager to lead our Search Indexing Platform team at Walmart Global Tech. As a technical leader, you will be responsible for driving the development of our unique bottom-up product and tech roadmap, as well as nurturing the team's growth. You will mentor your team in resolving intricate technical and product...


  • sunnyvale, United States Q1 Technologies, Inc. Full time

    Role: Technical Project ManagerLocation: Sunnyvale, CA Experience: 10+ Years must- 8 years + of Technical Project Management experience (Technology - DevOps, Java)- Preferred Consultant with prior engineering experience who grew to an Engineering Project Manager- Expected to manage multiple projects- Preferred Agile & Scrum experience (certification)...