Technical Support Engineer
1 month ago
Infortrend USA Technical Support Engineer
About Infortrend:
Infortrend Technology is a pure-play Enterprise Data Storage solution provider with 30 years of history and a public listed company (TWSE: 2495) in Taiwan since 2002. In order to deliver the highest quality products and services, Infortrend integrates product development, design, manufacturing, and technical consulting/support with in-house expertise to provide a comprehensive solution to our customers. Infortrend has successfully deployed more than 1,000,000 redundant rack-mounted systems worldwide. Infortrend wide-ranging product lines include storage solutions from SAN, NAS to Unified for customers from SMBs to large enterprises.
Job summary:
Infortrend USA office is looking for a technical support engineer with problem solving skills, communication skills, strong customer service orientation and experience. The primary responsibility of this role is to provide post-sale support of cloud storage products and systems to global customers and ensure customer satisfaction.
Job Responsibilities:
- Provide product technical service to customers for product installation and configuration
- Collect information and reporting bugs and feature requests from customers
- Understand customer needs and requirements and provide appropriate advises
- Work with customer and internal teams to develop potential solutions and assist customers to solve technical problems
- Perform product technical training to customers
- Support Pre-Sales with C-level
Requirements and skills:
- Familiar with hardware industry or tech industry is a must
- Bilingual (English/Mandarin) preferred
- Familiar with PC/Servers/Storage/Linux related field will be a plus
- Bachelor’s degree preferred or equivalent work experience preferably in high tech industry
- Ability to complete basic hardware configuration
- Proven strong verbal and written communication skills
- Self-motivated and goal oriented
- At least 3 years of technical support experience in hardware or storage industry is a must
We are looking to fill this position immediately. Please send us your resume and cover letter if you meet the requirements. Qualified candidates will be invited for an on-site interview.
We offer competitive base pay and employee health benefits such as dental, health ,vision and 401k.
We also offer paid holidays and 15 days paid vacation a year.
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