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Technical Support Engineer

2 months ago

Sunnyvale, United States Infortrend Technology, Inc. Full time

Infortrend USA Technical Support Engineer


About Infortrend:

Infortrend Technology is a pure-play Enterprise Data Storage solution provider with 30 years of history and a public listed company (TWSE: 2495) in Taiwan since 2002. In order to deliver the highest quality products and services, Infortrend integrates product development, design, manufacturing, and technical consulting/support with in-house expertise to provide a comprehensive solution to our customers. Infortrend has successfully deployed more than 1,000,000 redundant rack-mounted systems worldwide. Infortrend wide-ranging product lines include storage solutions from SAN, NAS to Unified for customers from SMBs to large enterprises.


Job summary:

Infortrend USA office is looking for a technical support engineer with problem solving skills, communication skills, strong customer service orientation and experience. The primary responsibility of this role is to provide post-sale support of cloud storage products and systems to global customers and ensure customer satisfaction.


Job Responsibilities: 

  • Provide product technical service to customers for product installation and configuration
  • Collect information and reporting bugs and feature requests from customers
  • Understand customer needs and requirements and provide appropriate advises
  • Work with customer and internal teams to develop potential solutions and assist customers to solve technical problems
  • Perform product technical training to customers
  • Support Pre-Sales with C-level


Requirements and skills:

  • Familiar with hardware industry or tech industry is a must
  • Bilingual (English/Mandarin) preferred
  • Familiar with PC/Servers/Storage/Linux related field will be a plus
  • Bachelor’s degree preferred or equivalent work experience preferably in high tech industry
  • Ability to complete basic hardware configuration
  • Proven strong verbal and written communication skills
  • Self-motivated and goal oriented
  • At least 3 years of technical support experience in hardware or storage industry is a must


We are looking to fill this position immediately. Please send us your resume and cover letter if you meet the requirements. Qualified candidates will be invited for an on-site interview.


We offer competitive base pay and employee health benefits such as dental, health ,vision and 401k.

We also offer paid holidays and 15 days paid vacation a year.