Network Systems Administrator

2 weeks ago

Little Rock, United States Priority Wire & Cable, Inc. Full time
Job Overview

Priority Wire & Cable has an immediate need for a Network Systems Administrator to work in offices in Little Rock, AR, Houston, TX or Las Vegas, NV. The ideal candidate will have a minimum of 3+ years of hands-on experience with strong LAN support, Office 365, Desktop support, Active Directory, Apple, Linux and various other hardware/software experiences and a minimum of 2 years in a direct corporate IT support environment (Help Desk, Service Desk, or Desktop Support). The candidate will be joining a growing IT team. The candidate must be able to configure, support, and troubleshoot IT infrastructure, end-user computing, and IoT devices, some of which may be deployed at remote offices.

Duties & Responsibilities:

Some of your duties may include:

This position is primarily responsible for supporting tier 1 and tier 2 requests involved with asset management, troubleshooting, and maintenance of company’s end-user IT hardware and software – HP hardware, Microsoft Windows environment with Active Directory/Azure Active Directory.
Other responsibilities include the implementation and maintenance of hardware/software procedures and standards along with supporting end-users on company-allowed IT hardware/software and their ancillary solutions.
Develop, test and maintain software deployment packages for approved software using asset management software.
Define and maintain desktop hardware/software standards and procedures based on current and future company needs.
Installing, administering, supporting, and troubleshooting Windows Servers and Linux Servers
Provides day-to-day technical support to employees for network connectivity and internal computer systems software and hardware.
Understanding and experience with WAN connectivity and IP networking – firewalls, routers, and switches
Strong communication with technical and non-technical users, including senior management.
Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the timeframe specified by the current service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews.
Perform desktop software license management per the company’s license and compliance needs stated in the contract.
Configuration and maintenance of company issue management and asset management systems
Research, evaluate and propose new technology solutions focused on improvements or changes to IT procedures or hardware/software configurations; test and implement approved solutions.
Approve/Add/update information to the IT knowledgebase and procedural documentation.
Responsible for learning and utilizing new services and products or changes to existing services and products.
Occasional travel to other office locations.
Other duties as assigned.

Demonstrated skills in:

2+ years of very strong Windows 10 experience
2+ years’ experience with a major brand of laptops/desktops preferred.
2+ years of Microsoft Office products experience required
1-year experience supporting mobile devices (Apple and Android)
1-year experience with DNS, WINS, and DHCP services
1-year experience with LAN, WAN, WLAN, and data communication operations analysis
1-year experience with Remote Access Tools; VPN and Mobile
Excellent communication and customer service skills
Strong problem-solving skills
Ability to troubleshoot basic/intermediate hardware and software problems.
Highly motivated and efficient
Extremely well organized
Genuine aptitude and interest in computers and networking technology
Able to work independently with general supervision, manage effectively own daily schedule, and prioritize activities with stakeholders’ expectations in mind.
Experience with telephony services, including VoIP, fax, and video conferencing.
Ability to diagnose server and network system problems quickly and develop effective solutions
Ability to monitor server and network systems performance in an existing environment as well as new environments

Minimum Requirements and Qualifications:

3 years of hands-on IT experience in a Help Desk, Service Desk, Desktop Support, Network Administrator, or similar environment.
At least 1 year of networking experience.

Preferred:

5+ years of hands-on IT experience in a Help Desk, Service Desk, Desktop Support, Network Administrator, or similar environment.
Some college.
Entry-level or mid-level technical certification (e.g., A+, Network+, Security+, CCT, CCNA, Microsoft 365 Fundamentals, Microsoft 365 Fundamentals, etc.)

Perks and Benefits at Priority Wire and Cable:

Competitive salary
Medical Insurance with premiums paid at 100% for employee AND dependents
Dental Insurance 100% paid for Employee
Vision Insurance
HSA with Employer Contributions
Life Insurance
Short Term Disability
401(k) Plan
Profit Sharing: Typical annual contribution of 15% of total eligible compensation
Paid Holidays AND PTO
Cancer, Critical Illness, and Accident insurance policies available

Requirements:

Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.

Priority Wire & Cable is interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor, or take over sponsorship, of employment visas.

Priority Wire and Cable is an Equal Opportunity Employer to include women, minorities, veterans, persons with disabilities, color, sex, sexual orientation, gender identity, religion, origin, and genetic information.

#HP

Experience
Preferred
3 year(s): Hands-on IT experience in a Help Desk, Service Desk, Desktop Support, Network Administrator, or similar environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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