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Network Systems Administrator

2 months ago

Little Rock, Arkansas, United States Priority Wire & Cable, Inc. Full time
Job Overview

Priority Wire & Cable, Inc. is seeking a highly skilled Network Systems Administrator to join our growing IT team. As a key member of our team, you will be responsible for providing top-notch technical support and maintenance of our company's end-user IT hardware and software.

Key Responsibilities:
  • Support and maintain company-issued IT hardware and software, including HP hardware and Microsoft Windows environment with Active Directory/Azure Active Directory.
  • Implement and maintain hardware/software procedures and standards.
  • Develop, test, and maintain software deployment packages for approved software using asset management software.
  • Define and maintain desktop hardware/software standards and procedures based on current and future company needs.
  • Install, administer, support, and troubleshoot Windows Servers and Linux Servers.
  • Provide day-to-day technical support to employees for network connectivity and internal computer systems software and hardware.
  • Understand and experience with WAN connectivity and IP networking - firewalls, routers, and switches.
  • Strong communication with technical and non-technical users, including senior management.
  • Perform incident ticket processes; respond to assigned tickets (routine and urgent) within the timeframe specified by the current service level agreement and work issues through to resolution; maintain appropriate documentation within the incident system as determined through periodic ticket quality reviews.
  • Perform desktop software license management per the company's license and compliance needs stated in the contract.
  • Configure and maintain company issue management and asset management systems.
  • Research, evaluate, and propose new technology solutions focused on improvements or changes to IT procedures or hardware/software configurations; test and implement approved solutions.
  • Approve/add/update information to the IT knowledgebase and procedural documentation.
  • Responsible for learning and utilizing new services and products or changes to existing services and products.
  • Occasional travel to other office locations.
Requirements:
  • 3+ years of hands-on IT experience in a Help Desk, Service Desk, Desktop Support, Network Administrator, or similar environment.
  • At least 1 year of networking experience.
  • Strong Windows 10 experience.
  • Experience with a major brand of laptops/desktops.
  • Microsoft Office products experience required.
  • Experience supporting mobile devices (Apple and Android).
  • Experience with DNS, WINS, and DHCP services.
  • Experience with LAN, WAN, WLAN, and data communication operations analysis.
  • Experience with Remote Access Tools; VPN and Mobile.
  • Excellent communication and customer service skills.
  • Strong problem-solving skills.
  • Ability to troubleshoot basic/intermediate hardware and software problems.
  • Highly motivated and efficient.
  • Extremely well organized.
  • Genuine aptitude and interest in computers and networking technology.
  • Able to work independently with general supervision, manage effectively own daily schedule, and prioritize activities with stakeholders' expectations in mind.
  • Experience with telephony services, including VoIP, fax, and video conferencing.
  • Ability to diagnose server and network system problems quickly and develop effective solutions.
  • Ability to monitor server and network systems performance in an existing environment as well as new environments.
Perks and Benefits:
  • Competitive salary.
  • Medical Insurance with premiums paid at 100% for employee AND dependents.
  • Dental Insurance 100% paid for Employee.
  • Vision Insurance.
  • HSA with Employer Contributions.
  • Life Insurance.
  • Short Term Disability.
  • 401(k) Plan.
  • Profit Sharing: Typical annual contribution of 15% of total eligible compensation.
  • Paid Holidays AND PTO.
  • Cancer, Critical Illness, and Accident insurance policies available.
Equal Opportunity Employer:

Priority Wire & Cable, Inc. is an Equal Opportunity Employer to include women, minorities, veterans, persons with disabilities, color, sex, sexual orientation, gender identity, religion, origin, and genetic information.