Senior Director of Aftermarket Services

2 months ago

wood dale, United States nVenia, A Duravant Company Full time

nVenia, a member of the Duravant family of operating companies, is a manufacturer and supplier of integrated solutions and packaging equipment machinery. With over 300 years of combined experience, our long-standing brands of Arpac, Fischbein, Hamer and Ohlson serve end customers in the consumer-packaged goods, food and beverage, industrial, and other markets.


nVenia is committed to a culture that promotes long term career satisfaction and provides an opportunity for personal and professional growth. We succeed by operating within our core values of Integrity, Teamwork, Respect, Sense of Urgency and Winning Spirit. At nVenia, we offer an excellent total rewards package that includes:

  • Competitive compensation.
  • Comprehensive benefits package designed to support our employees’ health, well-being, and financial security.
  • Work/life programs designed to provide a safe, secure, and balanced environment.
  • Education and training programs to develop and grow a high-performance workforce.
  • Performance-based rewards.


The Senior Director of Lifecycle Services will provide strategic, commercial, and operational leadership to nVenia’s aftermarket parts and service department. The role is responsible for creating the strategic roadmap for the department, over driving the financial and operational performance, customer satisfaction, and professional development for a team of highly technical professionals.


PRIMARY RESPONSIBILITIES

  • Provide leadership to ensure a high level of customer satisfaction across all touch points with nVenia’s Aftermarket business, including accessing aftermarket parts, technical support and on-site services. Coach, mentor and grow team of highly technical employees.
  • Responsible for the creation of the strategic roadmap for Aftermarket to exceed financial and operational targets.
  • Responsible for and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets.
  • Responsible for the overall strategy for new and emerging service products and offerings.
  • Conducts market analysis to develop service products and offerings (e.g. contracts, extended warranties, customer training) that are responsive to customer needs and market opportunities.
  • Prepares product and offering development objectives and schedules for all phases of product development and introduction to market, including development of marketing, sales, engineering, and financial plans, estimates of potential profits, and release to production.
  • Directs and coordinates promotion of products manufactured, or services performed to develop new markets, increase share of market, and obtain competitive position in industry.
  • Establishes and manages a strong working relationship and influence across Duravant’s Operating Companies, partners, customers and technical experts across target industries and geographies, including with service leaders, account managers, technical sales.


POSITION REQUIREMENTS

  • Bachelor's Degree in a technical or business field; MBA preferred
  • 10+ Years of work experience; 5 years in a comparable management position
  • Experience working with capital equipment
  • Ability to travel up to 30% of the time
  • Strong understanding and experience in operations and logistics
  • Knowledge of manufacturing and engineering processes


PHYSICAL REQUIREMENTS

Frequently required to sit, stand, walk, talk, or hear; uses hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders. The incumbent must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • Senior Director of Aftermarket Services

    5 months ago

    Wood Dale, United States nVenia, A Duravant Company Full time

    nVenia, a member of the Duravant family of operating companies, is a manufacturer and supplier of integrated solutions and packaging equipment machinery. With over 300 years of combined experience, our long-standing brands of Arpac, Fischbein, Hamer and Ohlson serve end customers in the consumer-packaged goods, food and beverage, industrial, and other...

  • Senior Director of Aftermarket Services

    3 months ago

    wood dale, United States nVenia, A Duravant Company Full time

    nVenia, a member of the Duravant family of operating companies, is a manufacturer and supplier of integrated solutions and packaging equipment machinery. With over 300 years of combined experience, our long-standing brands of Arpac, Fischbein, Hamer and Ohlson serve end customers in the consumer-packaged goods, food and beverage, industrial, and other...

  • Senior Director, Customer Operations

    3 weeks ago

    Wood Dale, United States Quest Diagnostics Full time

    Overview: The Senior Director of Customer Operations has the overall responsibility to define, implement, and maintain the end-to-end strategy and execution of customer-facing operations for the Great Midwest Region. The Great Midwest is a complex region covering 20 states, and a wide range of geographies, customer segments, and demographics. This presents a...

  • Senior Director, Customer Operations

    2 weeks ago

    Wood Dale, United States Quest Diagnostics Full time

    Overview: The Senior Director of Customer Operations has the overall responsibility to define, implement, and maintain the end-to-end strategy and execution of customer-facing operations for the Great Midwest Region. The Great Midwest is a complex region covering 20 states, and a wide range of geographies, customer segments, and demographics. This presents a...

  • Senior Director, Customer Operations

    3 weeks ago

    Wood Dale, United States Quest Diagnostics Full time

    Overview: The Senior Director of Customer Operations has the overall responsibility to define, implement, and maintain the end-to-end strategy and execution of customer-facing operations for the Great Midwest Region. The Great Midwest is a complex region covering 20 states, and a wide range of geographies, customer segments, and demographics. This presents a...

  • Senior Director, HR Business Partner

    1 day ago

    Wood Dale, United States Quest Diagnostics Full time

    The RoleThe Senior Director, Human Resources Business Partner (HRBP) reports to the Vice President, Human Resources – Regional Businesses. The HRBP will partner with the Regional President for the Great Midwest Region and its business/functional leaders to influence the design and execution of the business strategy by providing consultative support and...

  • Customer Service Rep

    3 months ago

    Wood Dale, United States Duravant Full time

    Job DetailsJob Location Wood Dale, IL Position Type Full Time Education Level 2 Year Degree Travel Percentage None Job Shift Day Job Category Customer Service nVenia, a member of the Duravant family of operating companies, is a manufacturer and supplier of integrated solutions and packaging equipment machinery. With over 300 years of combined experience, our...

  • Quest Diagnostics | Senior Director, HR Business Partner

    19 hours ago

    wood dale, United States Quest Diagnostics Full time

    The RoleThe Senior Director, Human Resources Business Partner (HRBP) reports to the Vice President, Human Resources – Regional Businesses. The HRBP will partner with the Regional President for the Great Midwest Region and its business/functional leaders to influence the design and execution of the business strategy by providing consultative support and...

  • Product Line Intern

    3 weeks ago

    Wood Dale, United States AAR Full time

    Title: Product Line Intern Location: United States-Illinois-Wood Dale Job Number: 16397 Product Line Intern At AAR, our purpose is #DoingItRight and to better connect the world, for our customers, our employees and community. Our Core Values help us differentiate ourselves in the global marketplace. In addition, AAR supports non-profits and organizations...

  • Medical Director, Great Midwest Region

    4 weeks ago

    Wood Dale, Illinois, United States Quest Diagnostics Incorporated Full time

    Job SummaryThe Medical Director is a senior leadership position at Quest Diagnostics, responsible for providing medical direction and oversight to the Chicago laboratories. This role requires a strong clinical background in both Clinical Pathology and Anatomic Pathology, as well as exceptional leadership and communication skills.Key ResponsibilitiesProvide...

  • Commercial Distribution Product Line Intern

    3 weeks ago

    Wood Dale, United States AAR Full time

    Title: Commercial Distribution Product Line Intern Location: United States-Illinois-Wood Dale Job Number: 16395 Product Line Intern – SoAAR with us! At AAR, our purpose is #DoingItRight and to better connect the world, for our customers, our employees and community. Our Core Values help us differentiate ourselves in the global marketplace. In addition,...

  • Commercial Distribution Product Line Intern

    3 weeks ago

    Wood Dale, United States AAR Full time

    Title: Commercial Distribution Product Line Intern Location: United States-Illinois-Wood Dale Job Number: 16395 Product Line Intern – SoAAR with us! At AAR, our purpose is #DoingItRight and to better connect the world, for our customers, our employees and community. Our Core Values help us differentiate ourselves in the global marketplace. In addition,...

  • Product Line Intern, Defense

    3 weeks ago

    Wood Dale, United States AAR Full time

    Title: Product Line Intern, Defense Location: United States-Illinois-Wood Dale Job Number: 16396 Product Line Intern – SoAAR with us! At AAR, our purpose is #DoingItRight and to better connect the world, for our customers, our employees and community. Our Core Values help us differentiate ourselves in the global marketplace. In addition, AAR supports...

  • Center Director

    1 month ago

    Wood Dale, Illinois, United States Caring Network Full time

    Job Title: Center DirectorAt Caring Network, we are seeking a dedicated and compassionate Center Director to lead our pregnancy care center. As a key member of our team, you will play a critical role in providing life-affirming support services to clients and contributing to the overall mission of our organization.Responsibilities:Provide and oversee...

  • Business Development Director

    3 weeks ago

    Wood Dale, United States Quest Diagnostics Incorporated Full time

    The vision of Quest Diagnostics is to empower better health through actionable insights. Pharma and Diagnostics Services is an intrapreneurial team that is helping to deliver this vision by partnering with pharmaceutical, biopharmaceutical, and diagnostic companies to accelerate bringing new healthcare products to market. Quest provides new test development,...

  • Business Development Director

    3 weeks ago

    Wood Dale, United States Quest Diagnostics Incorporated Full time

    The vision of Quest Diagnostics is to empower better health through actionable insights. Pharma and Diagnostics Services is an intrapreneurial team that is helping to deliver this vision by partnering with pharmaceutical, biopharmaceutical, and diagnostic companies to accelerate bringing new healthcare products to market. Quest provides new test development,...

  • Enterprise Business Development Director

    7 days ago

    Wood Dale, United States Quest Diagnostics Full time

    Overview: We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. Its about providing clarity and hope. The Enterprise Business...

  • Senior Financial Analyst

    3 weeks ago

    Wood Dale, United States Foremost Consulting LLC Full time

    We are a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs...

  • Bilingual Center Director

    1 month ago

    Wood Dale, Illinois, United States Caring Network Full time

    Job SummaryCaring Network is seeking a highly skilled and dedicated Bilingual Center Director to lead our pregnancy care center. The ideal candidate will be fully bilingual in English and Spanish, with a strong commitment to our mission and values.Key Responsibilities:Provide and oversee pregnancy peer counseling and support services to clientsContribute...

  • Center Director

    4 weeks ago

    Wood Dale, Illinois, United States Caring Network Full time

    About the Role:The Center Director is a critical position at Caring Network, responsible for the day-to-day operation of our pregnancy care center. This leader will positively influence clients' choices for the life of their babies and spiritual decisions through direct client care and ensuring excellent operations in their center. The ideal candidate will...