Senior Director of Aftermarket Services

6 months ago

Wood Dale, United States nVenia, A Duravant Company Full time

nVenia, a member of the Duravant family of operating companies, is a manufacturer and supplier of integrated solutions and packaging equipment machinery. With over 300 years of combined experience, our long-standing brands of Arpac, Fischbein, Hamer and Ohlson serve end customers in the consumer-packaged goods, food and beverage, industrial, and other markets.


nVenia is committed to a culture that promotes long term career satisfaction and provides an opportunity for personal and professional growth. We succeed by operating within our core values of Integrity, Teamwork, Respect, Sense of Urgency and Winning Spirit. At nVenia, we offer an excellent total rewards package that includes:

  • Competitive compensation.
  • Comprehensive benefits package designed to support our employees’ health, well-being, and financial security.
  • Work/life programs designed to provide a safe, secure, and balanced environment.
  • Education and training programs to develop and grow a high-performance workforce.
  • Performance-based rewards.


The Senior Director of Lifecycle Services will provide strategic, commercial, and operational leadership to nVenia’s aftermarket parts and service department. The role is responsible for creating the strategic roadmap for the department, over driving the financial and operational performance, customer satisfaction, and professional development for a team of highly technical professionals.


PRIMARY RESPONSIBILITIES

  • Provide leadership to ensure a high level of customer satisfaction across all touch points with nVenia’s Aftermarket business, including accessing aftermarket parts, technical support and on-site services. Coach, mentor and grow team of highly technical employees.
  • Responsible for the creation of the strategic roadmap for Aftermarket to exceed financial and operational targets.
  • Responsible for and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets.
  • Responsible for the overall strategy for new and emerging service products and offerings.
  • Conducts market analysis to develop service products and offerings (e.g. contracts, extended warranties, customer training) that are responsive to customer needs and market opportunities.
  • Prepares product and offering development objectives and schedules for all phases of product development and introduction to market, including development of marketing, sales, engineering, and financial plans, estimates of potential profits, and release to production.
  • Directs and coordinates promotion of products manufactured, or services performed to develop new markets, increase share of market, and obtain competitive position in industry.
  • Establishes and manages a strong working relationship and influence across Duravant’s Operating Companies, partners, customers and technical experts across target industries and geographies, including with service leaders, account managers, technical sales.


POSITION REQUIREMENTS

  • Bachelor's Degree in a technical or business field; MBA preferred
  • 10+ Years of work experience; 5 years in a comparable management position
  • Experience working with capital equipment
  • Ability to travel up to 30% of the time
  • Strong understanding and experience in operations and logistics
  • Knowledge of manufacturing and engineering processes


PHYSICAL REQUIREMENTS

Frequently required to sit, stand, walk, talk, or hear; uses hands to finger, handle, or touch objects or controls. On occasion, may be required to climb and work in high places, stoop, bend or reach above the shoulders. The incumbent must occasionally lift, push, or pull up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

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