CognITek Group | Customer Service Representative | scottsdale, az
3 weeks ago
Our client is a rapidly growing, national oil company headquartered in Scottsdale, Arizona. The company offers a dynamic work environment that allows motivated employees to flourish and grow. Our company is built on a foundation of delivering quality products and service while helping increase our customer’s profits. We are looking for high energy employees with a proven track record who want to be challenged.
Seeking a detail orientated Customer Service Representative for our growing organization. The ideal candidate will be someone who has a consistent customer service experience, is able to coordinate order fulfillment as well as provide the customers with the necessary information and problem resolution. In the role the candidate will be responsible for the following duties:
- Perform light receptionist duties, answer main phone line, assist management and sales team with any back-office duties
- Assist and process customer orders
- Process and submit purchase orders to vendors
- Process AP invoices once orders are received
- Scheduling of deliveries via freight forwarders
- Assist and support sales team with any customer issues and /or concerns
- Be able to resolve customer issues in a professional, compassionate and timely manner
- Develop solutions for customers as needed, sometimes with minimal assistance
- Ability to build and maintain relationships with customers
- Assist with projects delegated by management
- Send all outgoing packages via FedEx or USPS
- Work in a team environment
- Takes pride in customer satisfaction
Qualifications/Requirements
- 2+ years of experience in customer service
- Excellent written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word and Outlook
- Basic computer skills
- Great team player attitude at all times
- Ability to resolve issues in a professional, timely manner
- Friendly and outgoing personality
- Strong work ethic
- Willingness to go above and beyond to help customers, co-workers, and management.
Hours:
Monday – Friday 8am – 5pm
Benefits Offered
- Full Health Insurance Medical – 100% of the policy premium for you and your immediate family paid by the company (Blue Cross Blue Shield – AZ, effective 1st of the month after 1st month of employment).
- Participation in the Company’s 401(k) plan after 1 year of employment with full vesting on participation date and an excellent company match. (Effective after 1year of employment)
- An excellent PTO plan with vacation, sick and holiday pay.
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