Customer Service Liaison Specialist
4 days ago
Customer Service Liaison Specialist
About Us:CognITek Group is a rapidly growing, national oil company headquartered in Scottsdale, Arizona. Our dynamic work environment allows motivated employees to flourish and grow. We are built on a foundation of delivering quality products and service while helping increase our customers' profits.
Estimated Salary:$45,000 - $65,000 per year
Job Description:We are seeking a detail-oriented Customer Service Liaison Specialist for our growing organization. The ideal candidate will have a consistent customer service experience, be able to coordinate order fulfillment, and provide customers with necessary information and problem resolution.
- Perform light receptionist duties, answer main phone line, and assist management and sales team with back-office tasks.
- Assist and process customer orders.
- Process and submit purchase orders to vendors.
- Process AP invoices once orders are received.
- Schedule deliveries via freight forwarders.
- Assist and support sales team with customer issues and concerns.
- Resolve customer issues in a professional, compassionate, and timely manner.
- Develop solutions for customers as needed, sometimes with minimal assistance.
- Build and maintain relationships with customers.
- Assist with projects delegated by management.
- Send outgoing packages via FedEx or USPS.
- 2+ years of experience in customer service.
- Excellent written and verbal communication skills.
- Basic knowledge of Microsoft Excel, Word, and Outlook.
- Basic computer skills.
- Great team player attitude at all times.
- Ability to resolve issues in a professional, timely manner.
- Friendly and outgoing personality.
- Strong work ethic.
- Willingsness to go above and beyond to help customers, co-workers, and management.
- Full Health Insurance Medical – 100% of the policy premium for you and your immediate family paid by the company (Blue Cross Blue Shield – AZ).
- Participation in the Company's 401(k) plan after 1 year of employment with full vesting on participation date and an excellent company match.
- An excellent PTO plan with vacation, sick, and holiday pay.
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