Customer Service Liaison Specialist

4 days ago


Scottsdale, Arizona, United States CognITek Group Full time
Job Title:

Customer Service Liaison Specialist

About Us:

CognITek Group is a rapidly growing, national oil company headquartered in Scottsdale, Arizona. Our dynamic work environment allows motivated employees to flourish and grow. We are built on a foundation of delivering quality products and service while helping increase our customers' profits.

Estimated Salary:

$45,000 - $65,000 per year

Job Description:

We are seeking a detail-oriented Customer Service Liaison Specialist for our growing organization. The ideal candidate will have a consistent customer service experience, be able to coordinate order fulfillment, and provide customers with necessary information and problem resolution.

  • Perform light receptionist duties, answer main phone line, and assist management and sales team with back-office tasks.
  • Assist and process customer orders.
  • Process and submit purchase orders to vendors.
  • Process AP invoices once orders are received.
  • Schedule deliveries via freight forwarders.
  • Assist and support sales team with customer issues and concerns.
  • Resolve customer issues in a professional, compassionate, and timely manner.
  • Develop solutions for customers as needed, sometimes with minimal assistance.
  • Build and maintain relationships with customers.
  • Assist with projects delegated by management.
  • Send outgoing packages via FedEx or USPS.
Required Skills and Qualifications:
  • 2+ years of experience in customer service.
  • Excellent written and verbal communication skills.
  • Basic knowledge of Microsoft Excel, Word, and Outlook.
  • Basic computer skills.
  • Great team player attitude at all times.
  • Ability to resolve issues in a professional, timely manner.
  • Friendly and outgoing personality.
  • Strong work ethic.
  • Willingsness to go above and beyond to help customers, co-workers, and management.
Benefits:
  • Full Health Insurance Medical – 100% of the policy premium for you and your immediate family paid by the company (Blue Cross Blue Shield – AZ).
  • Participation in the Company's 401(k) plan after 1 year of employment with full vesting on participation date and an excellent company match.
  • An excellent PTO plan with vacation, sick, and holiday pay.


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