Account Manager

1 week ago

Palo Alto, United States Topsort Full time

About Us

At Topsort, we're reshaping the e-commerce landscape with our cutting-edge growth media infrastructure and tools. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed.

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. We thrive on working together, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

What you will do at Topsort

  • Establish strong, long-term relationships with key clients in the retail media sector and Serve as the primary point of contact for clients, ensuring their needs are met and their expectations are managed.
  • Assist new clients with onboarding, ensuring they understand how to effectively use the software. Provide training and support to clients to maximize their use of the platform.
  • Identify Upsell Opportunities: Analyze client usage and needs to identify opportunities for upselling additional products or services. Develop and present proposals for upsell opportunities to clients, demonstrating the value and benefits. Achieve Revenue Targets: Set and achieve upselling targets and ad spend goals for each account. Develop strategies to drive increased ad spend and account growth.
  • Strategic Advising: Act as a strategic advisor to clients, providing insights and recommendations to optimize their retail media campaigns. Stay informed about industry trends and best practices to provide value-added advice to clients.
  • Issue Resolution: Proactively address any issues or concerns raised by clients. Work closely with internal teams (e.g., data science, product, sales) to resolve client issues promptly and effectively.
  • Cross-functional Collaboration
    • Collaborate with sales, marketing, product, and support teams to ensure client success
    • Share insights and best practices with the global account management team.

What we expect from you

  • Bachelor's degree or MBA, preferably a technical background, strong communication and interpersonal skills.
  • Retail Media Expertise: Proven experience in account management within the retail media or advertising industry. Familiarity with retail media and advertising technologies.
  • Sales: Ability to identify and pursue upselling opportunities, Strategic thinking and problem-solving skills.
  • Entrepreneurial Mentality: Ability to work independently and as part of a global team, strong organizational and time management skills.
  • Comfortable working with a technical solution and ability to translate technical capabilities to retailer language.

These responsibilities and skills ensure the Account Manager can effectively support and grow the company's presence in the local market, drive client success, and contribute to the overall growth strategy.

What is it like to work at Topsort?

  • Direct and Speedy: We give candid feedback, push each other to set higher goals and produce more impact by always thinking "how do we do this faster and better"
  • Embrace a Sports Team Mentality: We are all helpful and collaborative internally. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as team.
  • Constant Improvement: The best way to grow is by doing, Topsort team is made of action-driven, intelligent, and curious individuals who are constantly seeking improvements and reinventions that lead to be a better output and never content with the status quo.
  • Silicon Valley to the World: We were born in the pandemic by Stanford and Harvard alum cofounders who offers remote-working options with co-working memberships and (at least) once a year in person offsite gathering.
  • Valued for Your Individuality: From personalized birthday gifts to work anniversaries, and management training program or in-person gatherings or career talks and mentorships, part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We don't take management with a cookie cutter approach - but rather we cherish your quarkes and think it makes us stronger.

Topsort is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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