Account Manager
2 weeks ago
Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer amenities, and advertising to cities. From free internet access to way-finding to real-time information, our products make city life easier and more sustainable. We further enrich cities with experiential programming that inspires and engages people throughout their day. With valuable, diverse audiences in America's top cities, we provide innovative, data-driven solutions for brands to reach urbanites at scale.
What is the role?
The Out-of-Home (OOH) industry is growing at an accelerated rate, and Intersection is leading the way. To support this growth, Intersection is seeking a proactive, collaborative and self-motivated Account Manager to join our advertising sales team in Los Angeles. You will partner with a National Sales Account Executive to promote Intersection's offerings to brands and agencies looking to connect with and delight consumers. You will drive engagement and grow revenue via direct collaboration with clients, by understanding their marketing needs, offering out-of-the-box solutions and managing the seamless execution of campaigns. Responsibilities will include client prospecting, undertaking competitive analysis, overseeing the RFP process, completing post-campaign reports, and collaborating with internal teams
Responsibilities
- Manage day-to-day relationships with brands & agencies to deliver outstanding customer service
- Lead campaign kickoff calls reviewing all campaign details and requirements
- Take a consultative approach in shaping campaign creative and targeting to best meet client KPIs and ensure efficiency - before, during and after campaign
- Forecast & track key account metrics while maintaining daily rapport with Partners on performance
- Coordinate campaign deliverables to ensure they are compliant with requirements
- Work with Ad Operations to ensure quality and timely campaign launches
- Proactive collaboration with AE's to identify & grow account revenue
- Interface with 3rd party vendors (research, analytics, data feed, etc.) as needed
- Develop interim and final campaign reports, identify and highlight key insights, and support campaign wrap-up reporting requests
- Research and identify solutions to increase spend for under pacing accounts while pitching existing Partners new packages / market developments
- Lead client meeting preparation liaising with internal teams to ensure top notch meeting deliverables; attend client meetings
- Strategize with cross functional teams on new development initiatives
- Develop new business via contract extensions and upsells (reactive & proactive)
- Create & maintain Account Portfolios for AE supported Clients / Agencies - support with updated client / brand research & press
- Manage Salesforce reporting for agency and client accounts
- Contribute & participate with Account Development Plans (ADP) & Quarterly Business Reviews (QBR)
- Maintain a strong partnership and streamlined communication with assigned AE's and Sales Coordinator
- 2-4 years relevant work experience in a customer-facing customer success, account management or strategic consulting organization.
- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
- Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
- Enjoy collaborating with people to get work done, but know when to take ownership of a task.
- Demonstrate a high level of accountability for both your work/the work of your team.
Total Cash Compensation: $70-90K
At Intersection we celebrate every voice that makes us unique and every perspective that makes us grow. It's our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it's our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status
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