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Sr Site Manager

2 months ago

Washington, United States Talent Plug Full time

Role: Sr Site Manager

Duration: Temp to perm

Location: Washington, DC, 20006

Summary

  • Associate will be working as lead with the Office Services Staff processing all incoming/outgoing USPS, FedEx, UPS etc. throughout the day.
  • They will also assist with any copy/print/scan request received from end users along with working with the Conference Center staff with setting up rooms for client meetings and events.
  • There is moderate walking, standing and lifting 25-50lbs.
  • Looking for someone with professional office experience (Legal Office preferred not mandatory) that is familiar with all USPS processing procedures along with FedEx and UPS.
  • Has experience working on digital copier/printer with knowledge of production scanning/imaging.

Roles & Responsibilities

  • Accountable for daily operations of small to medium sites and manages a small team.
  • Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services.
  • Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership.
  • Responsible to manage daily operations of a small-medium size site while managing a small team of direct reports.
  • Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.
  • Demonstrates working knowledge of Client’s products and offerings by efficiently using existing products/processes or provides alternatives to opportunities and situations.
  • Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
  • Improves quality of operations while consistently applying effective implementation and management of Client’s Service Excellence tools.
  • Ensuring achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes, with support of AOM/ESM or NOM.
  • Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service.
  • Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.
  • Ensures that location is properly staffed by matching employee skills and equipment with production demands.
  • Motivates employees and recognizes their accomplishments in a timely manner leveraging the Recognizes programs.
  • Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
  • Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management.
  • Responsible for evaluating team member performance and providing career development and training opportunities.
  • Maintains formal contact with the customer on a daily basis.
  • Must possess an in-depth understanding of the client’s requirements, with support of AOM/ESM or NOM.
  • Identify gaps/scope creep in service delivery and adjust process documentation to work within the client framework while ensuring financial responsibilities are met.
  • Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with the sales department.
  • Is responsible for creating/supporting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM.
  • Performs other duties as assigned.

Minimum Qualifications

  • High school or GED is required.
  • 3-5 years of work experience in a related field (B2B and/or technical).
  • Previous 2 years of managerial work experience strongly preferred.
  • Previous 3-5 years Customer facing work experience required.
  • Demonstrated high level knowledge and understanding of technology.
  • Off 360 proficient user.

Knowledge, Skills And Abilities

  • Strategic thought processor of issues.
  • Ability to present to a medium sized group.
  • Complex Problem-Solving Skills.
  • Professional Customer Service skills.
  • Professional Technical aptitude.
  • Professional Written and Verbal Communication skills.
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