Site Manager II

4 weeks ago

Washington, Washington, D.C., United States Volt Full time
Job Title: Site Manager II

Volt is seeking a highly skilled Site Manager II to join our team. As a Site Manager II, you will be responsible for ensuring the successful delivery of Desk Side Support services to a Federal customer within the Department of Justice.

Key Responsibilities:
  • Interface daily with Federal customers up to and including political appointees to ensure that they are receiving the best possible IT services.
  • Lead a team that supports a wide range of customers across two facilities in the Washington DC area, in addition to three remote field locations.
  • Manage between 10 and 15 direct-report staff members providing comprehensive desk side and audiovisual services.
  • Periodic travel between sites within the local Washington, DC, area may be required to interface with customers and to manage the team.
Requirements:
  • Bachelor's Degree plus 10+ years of experience. High school diploma with an additional 4 years of experience may be considered in lieu of a degree.
  • Prior Leadership experience.
  • A strong IT services background, with past experience providing day-to-day IT services both as an individual contributor and as a leader.
  • Ability to obtain and maintain a public trust security clearance.
  • A thorough understanding of how to manage a team of technicians supporting multiple diverse end-user systems while meeting Service Level delivery targets is essential.
  • Excellent written and verbal communications skills.
  • Ability to multitask and function in a quick-paced environment.
  • Experience leading organizations performing IT Operations.
  • Strong experience with service, incident, and problem management.
  • Demonstrated experience with a modern service ticketing system such as ServiceNow.
Desired Qualifications:
  • Past experience with the Department of Justice.
  • Experience supporting organizations involved in litigation.
  • ITIL certification.
  • PMP certification.

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

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