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Community Manager

1 month ago

Phoenix, United States RPM Living Full time

Overview:

137 Units

Looking for something different? We ARE that something different at RPM Living.
Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus... we show you the way to success.

The position: The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities:
  • Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards.
  • Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
  • Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs.
  • Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity.
  • Assist in budget preparation and ensure adherence to approved budgets.
  • Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
  • Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
  • Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.
  • Provide excellent customer service while maintaining the highest standards for resident service.
  • Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.
  • Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
  • Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship.
Qualifications:

Education & Experience:

  • Education: Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience.
  • Bilingual PREFERRED
  • 3 + years of related multi-family property management experience
  • Strong leadership and management skills
  • Team player, professional, and effective communication skills
  • Proficient in Microsoft Office Suite and property management software.
  • Valid drivers license Required

Physical Requirements:

  • May be required to sit for extended periods of time while working at a desk
  • May be required to climb stairs
  • Must be able to read documents, computer screens and data
  • Must be able to hear and understand verbal communications in person and over the phone or computer
  • May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
  • Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

  • This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements.
  • The office is an open setting which may include bright lights, constant noises and distractions.

Employment with RPM Living is contingent upon successful completion of a background check and possession of a valid driver's license.

RPM Living is an Equal Opportunity Employer.

This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.

Company Information:

Join RPM Living and experience exceptional benefits designed to enhance your life.

Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.