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Express Service Advisor

3 months ago

Marietta, United States Ed Voyles Automotive Full time

Job Title: Express Service Advisor

Job Type: Full-Time

About Us:

Join Ed Voyles Chrysler Dodge Jeep Ram, a leader in the automotive industry committed to providing exceptional customer service and a dynamic work environment. We pride ourselves on our professional team, state-of-the-art facilities, and commitment to customer satisfaction.

Job Description:

As an Express Service Advisor, you will be the first point of contact for our valued customers seeking quick and efficient service for their vehicles. Your primary role is to ensure a seamless service experience by providing outstanding customer care, understanding their needs, and coordinating with our service team to deliver timely and quality automotive services.

Key Responsibilities:

  • Greet customers promptly and courteously upon arrival.
  • Listen to customer concerns and accurately document vehicle issues.
  • Provide detailed explanations of services and repairs needed.
  • Offer service recommendations and upsell additional maintenance services when appropriate.
  • Coordinate with service technicians to ensure timely completion of services.
  • Maintain open communication with customers regarding service progress and any changes.
  • Handle customer complaints and concerns with professionalism and empathy.
  • Ensure all paperwork is completed accurately and efficiently.
  • Maintain a clean and organized service area.
Qualifications:
  • High school diploma or equivalent; additional technical or automotive training is a plus.
  • Previous experience in a customer service role, preferably in an automotive setting.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Detail-oriented with strong organizational skills.
  • Basic knowledge of automotive systems and services.
  • Proficiency with computer systems and software related to automotive service management.
  • Valid driver's license and clean driving record.
What We Offer:
  • Competitive salary and performance-based incentives.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • Paid time off and holidays.
  • Ongoing training and professional development opportunities.
  • A supportive and collaborative team environment.
  • Opportunities for career advancement within the dealership.

Voyles Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.