Automotive Service Advisor

4 days ago


Marietta, Georgia, United States Meineke Car Care Center - Marietta 2899 Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Meineke Car Care Center - Marietta 2899. As a key member of our service team, you will be responsible for delivering exceptional customer service, building strong relationships with our customers, and ensuring their satisfaction with our services.

Key Responsibilities
  • Customer Service: Greet every customer with hospitality and respect, presenting the best solution to properly repair their vehicle in a clear and concise manner.
  • Service Sales: Consistently and effectively sell our services without jeopardizing honesty and integrity, maintaining a positive attitude and team atmosphere at all times.
  • Workflow Management: Manage the store's workflow in an effective and efficient manner, ensuring that work orders are properly communicated to technicians and parts vendors.
  • Communication: Communicate with customers and colleagues in a clear, professional manner, both in person and over the phone.
  • Relationship Building: Build long-term relationships between the store, yourself, and the customer, ensuring their satisfaction and loyalty.
Requirements
  • Education: High school diploma or GED, Associates degree or undergraduate degree preferred.
  • Experience: 3+ years of experience in aftermarket automotive repair, preferably in a customer service and sales role.
  • Certifications: ASE certification in service management or equivalent experience.
  • Skills: Proficiency in Windows-based computer software and automotive store applications, excellent communication and interpersonal skills.
Physical Demands
  • Standing and Walking: Spend most of the workday on your feet, standing, and walking.
  • Lifting and Carrying: Occasionally lift and carry objects over 50 pounds.
  • Work Pace: Maintain a brisk work pace in a high-volume environment.
  • Computer Use: Use a keyboard and mouse several times daily.
  • Phone Use: Use a standard handset phone several times daily.


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