Sr. Regional Manager

2 weeks ago

Columbus, United States UrbanLand Company Full time
Description

Position at Urban Land Co.

Job Title Senior Regional Performance Manager (SRPM)

Company LINK Real Estate Group

Department Performance Management

Reports To VPPM

Wage Category Exempt

General Summary

Under general direction, the SRPM is responsible for the overall operation and performance at each community in the assigned portfolio. They are responsible for executing Link's strategies related to Performance Management by directing the team members on the assigned region of apartment communities, and by implementing the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives. This includes, but is not limited to, developing and executing property budgets, hiring and developing Performance Management team members, resident relations, property maintenance, rent collection, reporting, resident improvement activities and managing general leasing and renewal activities.

Performance Expectations:
  • Maximize Financial Results
  • Lead and Mentor Performance Management Team
  • Preserve and Protect the Property to the Owner's Standards
  • Anticipate and Proactively Execute with Controlled Urgency
  • Deliver Superior Customer Experience
Essential Job Duties and Core Responsibilities
  • Leads, manages, and holds accountable (LMA), directs and develops assigned communities' Performance Management, Sales and Service teams
  • Facilitate meetings and maintain communications/relationships with clients, vendors and internal team members
  • Coordinate Performance Management functions for community renovations or new management accounts
  • Provide prompt and superior customer service to all residents, prospective residents, visitors and vendors
  • Assist in the performance of due diligence for prospective acquisitions
  • Serve as a hiring manager and participates in interviews, hiring decisions, onboarding and oversees direct team's performance including employee development. Also, participates with development of people leader and team member level training programs
  • Oversees marketing, leasing campaigns and renewal programs as directed by company standards
  • Coordinates and manages the resolution of all resident related customer service issues, and when necessary, meets directly with residents to resolve issues
  • Oversees property and resident files, general leasing and renewal activities, and rent collection
  • Oversees the development of property operating budgets and strategic planning for assigned communities. Monitors all purchases and expenses to ensure cost effectiveness and that communities operate within approved budgets
  • Reviews weekly operating reports, financial statements and payables to ensure financial performance goals are attained. Submits routine and requested reports on matters pertaining to the operational forecasts and financial performance of the property, site appearance, property audits, and marketing or traffic related activities
  • Suggests all plans and promotions involving rent increases, lease terms, and concessions and reviews with property manager(s)
  • Review absorption rate of units as outlined in the Marketing Plan and Budget and alter marketing strategy accordingly.
  • Develop, implement and monitor marketing strategy to maximize resident retention and generate a sustaining flow of qualified prospective clients.
  • Reviews and approves submitted paperwork from field operations including, but not limited to, hours worked by team members, purchase orders, contracts and purchase card transitions
  • Consults with Performance Managers on individual development plans for themselves and their respective team members
  • Continuously recommend, develop and execute additional training for Performance Management team members to benefit the apartment communities proactively and on an as needed basis
  • Ensures compliance with property condition and quality standards
  • Ensure team completes work in accordance with all rental regulatory and contractual agreements along with all company policies/procedures and governmental compliance requirements
  • Works in conjunction with the Regional Service Manager to implement and execute a preventative maintenance program to ensure structural, physical appearance, equipment and safety issues are addressed and corrective actions are immediately implemented, if needed
  • Coordinate with construction, warranty, quality assurance and renovations departments to identify capital improvement projects for all apartments and ensure proper funds are budgeted
  • Performs other related duties as required and assigned
Job Requirements
  • Work requires a strong sense of responsibility, ownership and accountability
  • Work requires strong knowledge to adhere to applicable federal, state and city regulations involving Fair Housing, health and safety policies and procedures and other aspects of residential, multi-family property management
  • Work requires financial analysis skills, forecasting and projections skills and ability to manage operations within approved annual budget
  • Work requires a detailed knowledge of the eviction process, and applicable state & federal laws pertaining to it.
  • Work requires the ability to work independently and in a team environment
  • Work requires strong customer service skills
  • Work requires strong attention to detail, accuracy, strong organizational, multi-tasking, planning and time management skills
  • Work requires strong leadership skills and the ability to develop, train, and motivate others
  • Work requires the ability to adhere and ensure all safety policies and procedures are followed by all
  • Work requires excellent interpersonal skills including strong verbal and written communication skills
  • Work requires a positive, get the job done attitude
  • Work requires flexibility and ability to work in a fast paced, dynamic environment with changing priorities. This includes the ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessary
  • Work requires a strong sense of urgency and the ability to work well under pressure, emergencies and time sensitive situations
  • Work requires the ability to troubleshoot problems and devise creative solutions.
  • Work requires the knowledge or the ability to learn Entrata property management software in a timely manner


Direct Reports and Reporting Relationship

Larger group of Performance Manager(s)/Higher Unit count within your assigned region. The ability to achieve results by working with others within the organization, regardless of the reporting relationship, is a critical success factor.

Minimum Qualifications

High school degree or equivalent required, bachelor's degree in Property Management, Real Estate, Business Administration or a related field preferred. At least four (4) to six (6) years of related property management experience with multi-family/residential properties and at least four (4) to six (6) years of experience leading a team is required. Experience with property management software systems and Microsoft Office® and Google® is preferred. CAPS® and/or CPM® preferred.

Physical Demands and Work Environment

The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to individuals with disabilities to perform these functions in accordance with applicable law.

Physical Demands: While performing the duties of this job, the employee is required to stand and walk regularly; handle or feel objects, reach with hands and arms; talk and hear.

Work Environment: While performing the duties of this job, the employee is exposed to hot or cold environments, depending on the task being completed at that time. Will be exposed to all weather conditions.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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