Senior Product Trainer

2 weeks ago

Plano, United States Lucernex Full time

Lucernex is a dynamic and fast-growing SaaS company, which has made DFW's Top 100 of Fastest growing private companies in DFW for the past two years. Lucernex is a market leader in our space and we strive to add highly motivated and talented individuals to our team. We are very excited to announce that we have a great opportunity on our Customer Success Team. This is an immediate opening for a Senior Product Trainer. Are you absolutely passionate about training and development? Do you enjoy working face-to-face with clients? Do you love developing training programs? Are you a people person? Are you enthusiastic about working in a high-growth environment? Do you have a desire to work for a small company and have the ability to wear many hats? Do you have excellent communication and presentation skills? Are you driven by the desire to provide clients with more than they expect? Does being on the ground floor and assist in building something substantial and of great importance to your company excite you? Have you been searching for a family-like atmosphere and a job to call home? If you answered "YES" to these questions, then you are exactly the type of person we want to hear from

What it is: This position will report directly to our Chief Customer Officer and will be directly responsible for developing, delivering, and analyzing training for internal and external clients.

JOB PURPOSE

We are looking for a passionate Senior Product Trainer who will help ensure the long-term success of our customers. You will become a Product SME and provide strategic direction, consulting, and guidance regarding the use of our product in the client setting. You will also develop and deliver training content internally and externally.

ESSENTIAL FUNCTIONS

  • Coordinate with other teams in order to faciliate effective client training.
  • Work with accounting to maintain training financials.
  • Develop assessments to determine training effectivness.
  • Develop and maintain certifications for training programs.
  • Develop training strategies to grow the training program.
  • Develop surveys to assess effectiveness of the training/trainer to determine what improvements need to be made.
  • Remain up-to-date with product changes and update and maintain training materials.
  • Assess the need for training internally and for our external customer base.
  • Coordinate with Human Resources to develop and conduct new hire orientations for new employees.
  • Create and execute Statements of Work (SOWs) for customer training.
  • Advise clients/implementation team about timing of training and who should attend training.
  • Quickly become a product expert (SME) in all Lucernex software and pass and certifiy on the software after training.
  • Teach clients/employees how to use the product, as well as best practices in product use.
  • Develop and deliver various internal training programs and act as an internal product resource to all teams.
  • Conduct in person and web-based training sessions, lasting from 1 hour to 5 days across multiple platforms.
  • Mentor and develop junior training resource.
  • Travel to client sites via car and/or plane to conduct face-to-face training.
  • Log and proactively track bugs, enhancements, and improvements to the system.
  • Various other job related duties as assigned by a supervisor.
Skills & Requirements

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

Education/ Required: Bachelor's degree in technical writing, instructional design, education or a related field such as Real Estate accounting or equivalent work experience.

Experience Required:
  • At least 5 years experience as a Trainer
  • Minimum of 2 years experience as a software trainer in a SaaS envisronment
  • Experience leading training across multiple platforms
Preferred Experience:
  • Experience in the commercial or corporate real estate industry
  • Working knowledge of real estate or asset leasing and lease accounting
  • Experience with learning management systems
  • Experience working in small companies with fewer than 200 employees
Special Skills Required:
  • Working knowledge of SaaS software products
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Excellent organizational and multi-tasking skills
  • Working knowledge of Learning Management Systems (LMS)
  • 30-60% travel and a willingness to work a flexible schedule required
  • Excellent Excel skills, including pivot tables and data analysis
  • Excellent PowerPoint and Word skills
  • Excellent written and verbal communication skills
  • Extreme passion for developing and delivering training
  • Ability to work independently
Special Skills Preferred:
  • Experience with ISO 9001 support and management principles
  • Experience with multimedia authoring tools such as Captivate
  • Experience with Dicebo LMS

What we offer: An extremely high-energy, high growth environment, where all employees have the opportunity for equity ownership. We are bursting with opportunities to learn, grow and develop. We offer inexpensive medical and fully paid dental benefits for you and your family. You won't have to work on your birthday and our unlimited time off policy (as long as you are meeting your objectives and deadlines) helps provide a great work-life balance. We truly care about our employees and do our best to create a family-like atmosphere. You spend so much time at work, you should at least enjoy it.

If you have read all the way through this and still feel like, "YES, this is THE job for me" we invite and encourage you to apply.

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