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Customer Service Specialist for Eyewear Store

2 months ago

Torrance, United States Pr!Me Agent Full time

We are an employment agency and seeking the Customer Service Specialist for Japanese eyewear company in Torrance, CA.
They are a well-known eyeglass retailer in Japan, offering easy-to-wear and fashionable designs. They have a friendly staff and a comfortable working environment

◉Company Industry: Retail
◉Salary: $21 - $25 / hour
◉Employment type: Full time
◉Benefits: Health, Dental, and Vision insurance / Paid time off and paid sick leave /
   Free eyewear and friends and family discounts / Team outings every month / Commuter benefits
◉Language: English

* Essential Functions

  • Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism.
  • Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations.
  • Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions.
  • Ensure speed, efficiency, and accuracy in creating eyewear products.
  • Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member.
  • Actively participate in-store staff meetings to improve customer service, store operations, and sales goals.
  • Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic.
  • Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences.
  • Build team commitment to high standards of service, exceed customer expectations, and lead by example.
* Qualifications
  • High school or equivalent (G.E.D) education
  • ABO Certification preferred
  • Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
  • One year of retail experience
  • Strong communication skills (verbal & written), including strong relationship-building skills.
  • Ability to adjust priorities and manage time wisely in a fast-paced environment
  • Ability to be on your feet most of the day or moving on the sales floor or stock room