Optical Care Specialist

4 weeks ago


Torrance, California, United States EssilorLuxottica Full time
Job Summary

At EssilorLuxottica, we're seeking a skilled Optical Care Specialist to join our team at LensCrafters. As a key member of our optical team, you'll be responsible for delivering exceptional customer service and providing expert care to our patients.

Key Responsibilities

• Welcome and set expectations with customers
• Custom fit glasses and precisely place prescriptions in lenses
• Act as a leader in optical acumen
• Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
• Assist team with complex product needs and prescriptions
• Accurately and thoroughly use technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution driven
• Ability to multi-task, prioritize and manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs and competencies
• Take pride in store appearance, help to keep store clean, attractive and organized
• Inform management of safety opportunities; demonstrates safe work practices

Requirements

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills - ability to use and carry an iPAD/tablet
• Familiarity with POS, computers and calculators
• Embrace new technology and change

Preferred Qualifications

• Previous customer service and retail experience

What We Offer

At EssilorLuxottica, we offer a competitive pay range, a bonus and/or commission plan, and a first-class total rewards package, including health care, retirement savings, paid time off/vacation, and various employee discounts. We are an Equal Opportunity Employer and are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service and providing expert care to our patients.

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