PCH Store Customer Service Department Associate

2 months ago

Torrance, United States Marukai Corp. Full time
Description

This Job will be start from September 29, 2024. Apply NOW

Tokyo Central is excited to announce that we are going to be opening a new store in the Torrance location. We are looking for team members who have a positive attitude and can follow company philosophy, "The Customer Matters Most.". Team Members who has passion about food and life, thrive in a fast-paced environment and can still maintain a calm demeanor, and who has strong sense of time and accuracy. We look for team members who can connect with people and can work as one team for the success.

We are very excited in interviewing these talents and request that you bring the following to the table:
- Approved customer service/Cashier work experiences in large scale grocery retail stores.
- To always have a positive attitude and to work well in a team environment. We want our associates can be the strong foundation of the department, make the tasks done, and ensure customers have excellent shopping experience with your friendly attitude and nicely displayed food.

- Have experience with POS operations and Customer Question handling in retail setting. We encourage our team members do not only know HOW but also know WHY it's so important to help our customers have good shopping experience.
- To approach every situation with a YES attitude. Have or be willing to learn how to have the necessary confidence, commitment, and work together with team.
- The Key personality and characteristics that we require our store associates to have in order for them to accomplish their goals are the following: Punctuality, Attentiveness, Humbleness, Supportive, Great Sense of Humor, Good Listening Skills, Consistent, Progressive, and Proactive.

ESSENTIAL DUTIES in Customer Service Department (Retail Associates) (responsibilities include, but are not limited to)
  • Providing premier customer service, including greeting them and responding to questions to all customers and staff
  • Responds quickly and in a friendly manner to customer inquiries and complaints
  • Engaging in suggestive selling and other sales techniques
  • Ability to bag merchandise
  • Assists in returning shopping carts and baskets to designated areas
  • Reports all irregular issues and problems to the Store Manager for solutions
  • Exceeds Customer Service Department's sales goals assigned through the efficient execution of Company policies and procedures
  • Opens & closes assigned cash registers
  • Counts opening and closing cash and other transactions for assigned register
  • Scans merchandise purchased
  • Checks customers' coupons and applies to purchases
  • Checks coupons for expiration dates and validity
  • Checks IDs for tobacco and alcohol transactions
  • Processes purchases quickly and efficiently
  • Process returns and credits customers utilizing the Company's return policy procedures
  • Conducts transactions professionally
  • Works various shifts, days or nights as assigned by Store Manager in accordance with the Company's business needs
  • Organizes and stocks Customer Service display areas per store's layouts, planograms and standards
  • Setting up and maintaining the condition of the Customer Service Section according to company standards
  • Proactively supports any promotional activity within the store and contributes to an effective working environment
  • Ensures that all Customer Service products are in its right place, so employees and shoppers can find what they need quickly and easily

Customer Service:

•Providing premier customer service, including greeting them and responding to questions

•Engaging in suggestive selling and other sales techniques

•Meets or exceeds Department's sales goals assigned through the efficient execution of Company policies and procedures

•Maintains cleanliness of work area, storage area, and selling floor

•Ensures a safe and clean work environment

•Cross Training:

•Store Support Associates exemplify teamwork and are open to and willing to be trained and step in when needed in all departments and similar skilled areas for filling and development opportunities.

#ZR

Requirements

QUALIFICATIONS:

•High School Diploma or GED equivalent preferred

•Must be 18 or older to use sharp knives, use ladders, scaffolds or their substitutes, substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment.

•Must be able to use job related equipment such as a stepping ladder and dollies

•No experience required, but a minimum of 1-2 years of work experience in a similar work environment is preferred

•Previous experience as a Retail Associate, Cashier, or Grocery Clerk is preferred

•Must be able to lift up to 20 pounds without aid

REQUIREMENTS

•Able to deliver friendly, courteous, prompt customer service
•Able to read, write, and do simple math problems
•Able to interpret, understand and follow instructions
•Ability to effectively communicate and respond to questions from the general public and management
•Ability to interact with all levels of management
•Must be able to work nights
•Possess a food handling license or the ability to acquire one
•Other job related tasks which are assigned by the supervisor and/or manager

Marukai is an Equal Opportunity Employer and participates in E Verify.

Marukai is very aware of the COVID-19 pandemic and practices the highest and safest levels of precautions to keep associates safe with sanitizing practices, social distancing, personal protective equipment, and safety screening in adherence with the Health Department, CDC, State, Local, and Federal laws.

All Candidates must be able to work evening shifts, weekdays, weekends, and holidays.

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