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Technical Support Representative

2 months ago

fort lauderdale, United States Ultimate Staffing Full time

Ultimate Staffing is recruiting for a dedicated Technical Support Customer Service Representative for one of our local clients in Fort Lauderdale, FL.

This is an exciting opportunity for tech enthusiasts eager to leverage their skills in a dynamic and fast-paced environment. This seasonal role will be extending through January, demands a nuanced understanding of Bluetooth, Wi-Fi, Casting and mirroring technology.

Please note this role requires the representative to be onsite and available to work the 12:30 pm to 9 pm shift.

RESPONSIBILITIES:

* Handle incoming calls, live chats, and email inquiries regarding product and/or services.

* Assist customers with device setup, functionalities, and available services.

* Provide diagnostic and troubleshooting support to resolve operational or functionality issues.

* Efficiently use resources and documentation to address and resolve customer concerns, aiming for same-day resolution.

* Maintain detailed records for effective collaboration and escalation.

* Proactively follow up on work orders, keeping customers informed.

* Achieve key performance metrics aligning with customer needs.

* Deliver exemplary customer service across all communication platforms.

SKILLS & KNOWLEDGE QUALIFICATIONS:

* Quick comprehension of technical concepts with effective communication to diverse audiences.

* Stellar customer service and communication abilities.

* Proficiency in macOS, iOS, Android software, and standard software applications like Windows Office.

* Ability to manage multiple tasks effectively in a high-paced environment.

* Familiarity with online chat, internet research, and download procedures.

* Knowledge of various internet browsers and proficient typing skills.

REQUIREMENTS:

* Typing speed of at least 40 WPM.

* A minimum of 1-year technical support experience in a high-paced setting or transferable skills.

* High school diploma or equivalent.

* Ability to work 12:30 pm to 9 pm schedule, including rotating Saturdays and holidays.

* Deep understanding of Bluetooth, Wi-Fi, and Casting technology.

PREFERRED SKILLS:

* Experience with music file formats.

* Familiarity with ticketing systems (e.g., Zendesk) and phone systems (e.g., Five9) is a plus.

* Call center experience is highly advantageous.

* Bilingual capabilities in Spanish, French, or Creole.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.