Technical Support Team Lead

3 days ago


Fort Lauderdale, Florida, United States StaffChase Full time

Job Title: Technical Support Team Lead

Job Summary:

StaffChase is seeking a highly skilled Technical Support Team Lead to oversee the daily operations of our call center. The ideal candidate will have a strong background in managing call center teams, tracking performance, and driving data-driven decision making.

Key Responsibilities:

Call Center Management:

  • Manage call center best practices to ensure exceptional customer service.
  • Recognize areas for improvement and develop action plans to present to management.

Team Leadership:

  • Manage the Tech Support team's work and on-call schedules and rotations.
  • Approve hourly employee timesheets.

Training and Development:

  • Coordinate and facilitate customer service training for Technical Support team.
  • Develop and maintain technical operation manuals, parts lists, repair guides, troubleshooting guides and training materials.

Reporting and Analysis:

  • Document workflow and work procedures; establish and monitor department KPI's.
  • Report to and work with management to periodically review and analyze service issues, trends, new technologies and costs.

Escalation and Support:

  • Act as an escalation point for other Tech Support members on all issues before escalating issues to management.
  • Provide end-user training on system functions via the internet and classroom.

Additional Responsibilities:

  • Serve as backup to on-call members.
  • Other duties as assigned.

Requirements:

Education:

Bachelor's degree.

Experience:

5+ years' experience in Tech Support, Customer Service or Help Desk.

Skills:

LAN & Operating Systems Knowledge.

Knowledge of external Point of Sale Systems and peripherals such as barcode scanners, receipt printers, credit card swipes and touchscreen monitors desired, not required.

Proficient with Microsoft Office Suite or related software.

Language:

English.



  • Fort Lauderdale, Florida, United States StaffChase Full time

    Job Title: Technical Support Team LeadJob Summary:StaffChase is seeking a highly skilled Technical Support Team Lead to oversee the daily operations of our call center. The ideal candidate will have a strong background in managing call center teams, tracking performance, and driving data-driven decision making.Key Responsibilities:Manage call center best...


  • Fort Lauderdale, Florida, United States AG Foundry - Recruiting & Staffing Full time

    The Technical Support Team Lead will oversee the internal and external technical support teams, ensuring operational efficiency and delivering exceptional client service. This role is pivotal in establishing and maintaining call center best practices, guiding team productivity, and supporting leadership with data-driven insights.Key Responsibilities:Team...


  • Fort Lauderdale, Florida, United States Pyramid Technology Solutions, Inc Full time

    Job Title: Technical Team Lead and Technical Assistance DirectorPyramid Technology Solutions, Inc is seeking a highly skilled Technical Team Lead and Technical Assistance Director to join our team. The successful candidate will be responsible for providing technical leadership and assistance to our Ellucian Banner team.Key Responsibilities:Supports,...


  • Fort Lauderdale, Florida, United States HID Global Full time

    Job Title: Technical Support DirectorJob Summary:HID Global is seeking a highly experienced Technical Support Director to lead our global technical support team. The successful candidate will be responsible for setting strategy, organizational structure, processes, knowledge, and cost/efficiency targets to achieve a market-leading support experience and...


  • Fort Lauderdale, Florida, United States TEKsystems Full time

    Job DescriptionAs a Technical Support Specialist, you will be responsible for providing exceptional technical support to customers, responding to inquiries, and resolving technical issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chatResolve technical issues and escalate to senior team...

  • Technical Lead

    2 weeks ago


    Fort Lauderdale, Florida, United States Saxon Global Full time

    Job Title: Technical LeadJob Summary:We are seeking a highly experienced Technical Lead to lead the creation of comprehensive end-to-end solutions with overall accountability for the technical design and delivery of the System Design Specification (SDS). The ideal candidate will have a strong background in Java, Spring Boot, and microservices, with...


  • Fort Lauderdale, Florida, United States BuzzRx Full time

    Job SummaryWe are seeking a highly motivated and experienced Technical Product Owner to lead the continued development of our cloud-based software platform. As a key member of our team, you will be responsible for bridging the gap between business stakeholders and IT development teams, ensuring that business, quality, and functional/non-functional goals are...


  • Fort Lauderdale, Florida, United States TEKsystems Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring that their issues are resolved in a timely and professional manner.Job Summary:The Technical Support Specialist...


  • Fort Lauderdale, Florida, United States TEKsystems Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring that their issues are resolved in a timely and professional manner.Key Responsibilities:Provide technical...


  • Fort Lauderdale, Florida, United States HID Global Full time

    Technical Support SpecialistThis role focuses on delivering exceptional technical support for HID Global's Mobile Access and Cloud-Based Access Control solutions. In this pivotal position, you will provide timely and effective resolutions for complex technical issues related to HID's cloud-based access control systems.Key Responsibilities:Serve as the...


  • Fort Lauderdale, Florida, United States The Ware Group LLC Full time

    Job Title: Technical Support SpecialistAt The Ware Group LLC, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our sales support team, you will be responsible for providing technical guidance and support to our customers and employees.Key Responsibilities:Develop and implement technical sales support...


  • Fort Lauderdale, Florida, United States Vitaver & Associates Full time

    Job Summary:As a Technical Support Specialist at Vitaver & Associates, you will provide first-level technical support to end-users via phone, email, or in-person walk-ups. You will diagnose and resolve hardware, software, and network issues promptly, and ensure timely resolution of reported issues and escalate problems as needed.Responsibilities: Provide...

  • Technical Lead

    4 weeks ago


    Fort Lauderdale, Florida, United States Saxon Global Full time

    Job DescriptionWe are seeking a highly skilled Technical Lead to join our team in the Financial Industry. The successful candidate will be responsible for leading the development of complex systems and applications, and will have a strong background in Java and enterprise software development.The ideal candidate will have a strong understanding of software...


  • Fort Lauderdale, Florida, United States Insight Global Full time

    Job Title: Tier 1 Support AnalystWe are seeking a highly skilled and motivated Tier 1 Support Analyst to join our team at Insight Global. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our internal employees.Key Responsibilities:Respond to technical questions and issues from...


  • Fort Lauderdale, Florida, United States Insight Global Full time

    Job Title: Tier 1 Support AnalystWe are seeking a highly skilled and motivated Tier 1 Support Analyst to join our team at Insight Global. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our internal employees.Key Responsibilities:Respond to technical questions and issues from internal employees...


  • Fort Lauderdale, Florida, United States UKG (Ultimate Kronos Group) Full time

    Job Title: Sr Technical Support TechnicianAt UKG, we're on a mission to inspire every organization to become a great place to work through our award-winning HR technology.About the Role:We're seeking a highly skilled and experienced Technical Support Technician to join our Global Support team. As a key member of our team, you'll be responsible for delivering...


  • Fort Lauderdale, Florida, United States Catholic Charities Full time

    Job SummaryCatholic Charities is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Key ResponsibilitiesProvide technical assistance and support for incoming queries and...


  • Fort Lauderdale, Florida, United States LAUNCH Technical Workforce Solutions Full time

    POSITION SUMMARYWe are seeking a highly skilled and motivated Data Analyst and Repair Management Specialist to support the Repair Management team and drive operational efficiency at LAUNCH Technical Workforce Solutions. The ideal candidate will have a strong background in data analysis, with a proven ability to lead process improvements and communicate...


  • Fort Lauderdale, Florida, United States Seminole Hard Rock Support Services Full time

    Job Title: Technical Accounting ManagerThis is a critical role within Seminole Hard Rock Support Services, responsible for managing all technical accounting and related reporting of the company's global businesses. The successful candidate will provide financial leadership and support new and existing programs to ensure compliance with accounting standards...


  • Fort Lauderdale, Florida, United States SysMind Tech Full time

    Job Title: Senior Java Technical LeadAt SysMind Tech, we are seeking a highly skilled Senior Java Technical Lead to join our engineering team. As a key member of our team, you will be responsible for leading the development of large-scale platforms with high resiliency, availability, and reliability.Key Responsibilities:Design and implement large-scale...