Senior Technical Support Specialist

4 weeks ago


Fort Lauderdale, Florida, United States Chelsea Technologies Full time
Job Summary

Chelsea Technologies is seeking a highly skilled Senior Technical Support Specialist to join our team in Fort Lauderdale, FL. As a key member of our Service Desk team, you will provide exceptional Level 2 technical support to our clients, both remotely and on-site.

Key Responsibilities:

  • Provide top-notch technical support to clients via phone, email, and on-site visits
  • Diagnose and resolve complex technical issues with hardware and software configurations
  • Collaborate with junior technicians to provide training and mentorship
  • Communicate effectively with clients to ensure timely resolution of issues
  • Develop and maintain strong relationships with clients through clear communication and prompt follow-through

Requirements:

  • At least 2-3 years of experience in IT Service Desk and/or on-site support with a minimum of Level 2 proficiency
  • Excellent customer service and problem-solving skills
  • Proficiency with Windows Operating Systems, Apple Mac, and Azure Platform
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive team environment


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