IT Support Representative
5 days ago
Job Summary: We are seeking an IT Support Representative to join our team at Aleron. The successful candidate will provide technical support to our clients, interacting with vendors and internal teams to resolve issues and improve process flow.
Key Responsibilities:
- Follow up with vendors to obtain repair quotes and resolve discrepancies.
- Generate Purchase Orders according to Embraer policies and assist the Repair Management team with activities.
- Interact internally and externally to expedite repaired parts return to Embraer and its customers.
- Support meetings and conference calls related to the Repair Management activities.
- Update operational systems with repair information and continually seek opportunities to improve process flow and work efficiency.
Requirements:
- High School Diploma or GED.
- Pursuing a Bachelor's Degree in Computer Science, Information Systems Management, Information Technology, or a related field.
- Manufacturing and inventory experience a plus.
- Aeronautical familiarization and experience with customer service or supply chain & procurement.
- Experience with Salesforce and SAP.
- Experience with Business Intelligence tools such as Power BI, QlikView, Qlik Sense, Tableau and/or CRM Analytics.
- Experience with utilizing SQL for manipulating, transforming, analyzing, and presenting data.
About Aleron: Aleron is a premier provider of recruiting and workforce solutions, helping companies compete for talent. We partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes.
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