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Case Care Specialist

4 months ago

Chicopee, United States Mental Health Association Full time

Mental Health Association is hiring immediately for a Case Care Specialist. The Case Care Specialist will provide leadership and support to shared living providers and community partners to empower participants in achieving optimal independence and community integration. Support providers/community partners with a strength based approach that fosters growth and opportunity. Lead by modeling interactions with participants that focus on strength and skill building through person-centered planning. Train, support, and guide providers and community partners in the performance of their duties.  Ensure coordination and delivery of services and support by observing providers/community partners interactions with participants, evaluating various participant documentation, soliciting feedback and assessing data compiled from reports. Maintain compliance with Federal, State, and Mental Health Association policies and regulations.

Position’s Essential Functions:

Supervisory

1.  Directly supervise, educate, and lead providers/community partners through training, modeling, and open discussion in compliance with all MHA, Federal and State policies, procedures and regulations.

2. Assist providers/community partners in processing challenges to engage participants in attending to basic daily needs as well as monitoring physical well-being of participants to ensure delivery of services and modeling positive engagement techniques.

3.  Provide regular support, training, direction and feedback to providers and community partners.  Manage the performance evaluation processes for designated providers and community partners.

4. Ensure communication is timely to providers/community partners in having necessary information to effectively perform their job responsibilities.

Administrative

5. Monitor all documentation including but not limited to monthly progress -reports, medication administration documentation, and Individual Support Plans to ensure compliance with applicable regulations and standards. 

6.  Prepare and maintain program reports as required.  Ensure that records are purged, archived, and updated as necessary so that information in books is current. 

7.  Complete and document monthly visits to assess the shared living placement. Bi-annual review / inspection of the home environment for safety features as defined on inspection form.

8. Respond promptly to any and all medical and psychiatric emergencies.  Notify director promptly within specified time limit.

9. Ensure smooth and timely communication between all disciplines involved with supporting a participant (i.e. MHA nursing and independent nursing services, DDS, day/work programs, MHA’s Clinician, families, guardians, hospitals, primary care, and psychiatrists).  

10.  Ensure community partners’ timesheets are accurate and complete; approve and submit along with coversheets within established timelines.

11. Complete monthly program report to senior leadership, employment data, absence authorizations, vacancy data, etc.  Review and address reports generated by other departments such as, training, annual performance reviews, expenditure reports, etc.

12.  Participate in an on-call rotation. Promptly respond to providers and community partners accordingly and document. 

13. Notify the Director or Vice President of critical incidents within prescribed timelines.

14.  Manage program budget in accordance with MHA fiscal guidelines.  Ensure program is adhering to MHA’s money management protocols for agency and participant funds and submission of receipts.

Participant Support, Advocacy, and Health and Well-being

15.  Manage providers and community partners in the accomplishment of their participant support to successfully achieve his/her ISP goals, advocacy, and health/wellbeing responsibilities.  During interactions with participants, model high quality support in all of these areas:

16.       Act as a liaison with hospitals, clinics, medical personnel, employers, family members and other providers.

17.       Support the provider with coordinating, scheduling and attending medical, dental and psychiatric appointments.

18.       Report any incidents of participant abuse (physical, emotional, sexual) or act of omission/neglect to agency management, the Disabled Person’s Protection Commission DPPC, or elder abuse hotline, as applicable.

19.       Monitor medications and /or health issues with program nurse and document progress and follow-through accordingly.  

20.       Prepare and maintain various reports and documentation related to direct service of participants.

21.        Ensure that participants receive annual training in human rights and fire safety.

Teamwork, Communications, Cooperation, and Continuous Learning

22.  Regularly attend and actively participate in Division meetings, supervision meetings and/or other scheduled meetings. 

23. Pursue additional activities and training to enhance job knowledge and competency which afford opportunities for professional growth.  Attend mandatory trainings, and maintain required certifications.

24.  Maintain and foster a collaborative and cooperative atmosphere with colleagues and providers with participant needs as the priority. Maintain positive attitude with team and participants.

25.  Use constructive supervisor feedback to grow and enhance professional skills.

Safety

26.  Maintain a safe workplace environment by identifying and addressing any safety hazards/issues, reporting all employee accidents to Human Resources and participant accidents to immediate supervisor, and following established MHA safety policies and procedures.

Requirements

Required Knowledge, Skills, and Abilities

  • Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
  • Good oral, written, computer, and organizational skills.
  • Demonstrated ability to adapt to the needs of the program participants.
  • Strong interpersonal skills, patience, caring, and compassion.
  • Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.
  • Must have ability to facilitate and develop a supportive community in a diverse, multi-cultural residential setting.
  • Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
  • Must be at least twenty-one years old.

Required Education and Experience

  • High school diploma or GED required.  College degree in human services or relevant field strongly preferred.
  • Four years of applicable experience preferred.  Experience with individuals with developmental/ intellectual, emotional / mental health or physical disabilities required.
  • Previous supervisory experience required.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability