Chicopee | SUD | Case Manager

1 month ago

Chicopee, United States Gandara Full time

Chicopee | SUD | Case Manager

Work location: Chicopee, MA

* Bilingual Candidates Encouraged to Apply

* EOE M/F/D/V

The Gándara Center provides residential, mental health, substance abuse, and preventive services for children, adults, and families across the Pioneer Valley and eastern parts of Massachusetts. We believe in our communities and value cultural diversity and strive to provide culturally competent, innovative services to a diverse community. Our mission is to promote the well-being of Hispanics, African-Americans, and other culturally diverse populations, through innovative, culturally competent behavioral health, prevention, and educational services – Changing Lives one family at a time.

We're in search of a Case Manager to work within the Gándara Residential Services team model, establishing open communication, support, and accountability among workers and consumers. The Case Manager is accountable to the Program Director/Clinical Supervisor, who is responsible for providing supervision and training. The Case Manager staff is one who actively promotes the philosophy of Gándara Center, and maintains a high level of commitment to the program.

Duties and Responsibilities

  • To share all program expectations and responsibilities with Recovery Specialist I, II
  • To provide advocacy/case management services,
  • To develop strong, supportive relationships with the clients, and provide for client care and safety.
  • To complete all clinical documentation and casework for assigned residents: including but not limited to: adult comprehensive assessment, individual action plans, group progress notes, weekly progress notes, discharge summary, and transition/discharge/aftercare planning.
  • To maintain updated clinical notes and reporting in accordance to established record keeping procedures.
  • To facilitate daily evidence based psychoeducation groups and other recovery based groups
  • To provide weekly individual case management sessions with assigned residents
  • To administer and complete the EIM/ESM forms and adhere to funding sources requirements
  • To maintain direct supportive contact with residents to continually assess their individual needs, provide information, discuss problems, set limits and encourage growth and development.
  • To be capable of assuming enhanced responsibilities for planning and overseeing on and off unit activities.
  • To develop and maintain a working relationship and knowledge of other social service agencies in the community.
  • To notify supervisory staff immediately in the event of a client crisis, suspected illegal activity or any behavior constituting an incident in the program.
  • To participate in all case consultation meetings, staff meetings and case conferences.
  • To administer drug/alcohol screens to residents when considered clinically appropriate.
  • To provide orientation of services to prospective clients, family members and community interest groups.
  • To utilize de-escalation techniques to reduce, prevent, or resolve escalated resident conflicts
  • To arrange patient transportation to outside appointments when public transportation is not available or recommended.
  • To participate in training programs (both external and internal), regularly research materials relative to chemical abuse, mental illness and treatment approaches.
  • To acquire and maintain current the necessary certifications mandated by the Agency and funding sources.
  • To adhere to program and agency policies and procedures.
  • May be required to monitor resident medication and complete hourly checks as needed
Minimum Qualifications
  • Associates Degree + 2yrs experience
  • Bachelor’s degree + 1-2 years’ experience preferred.
  • Demonstrated strong communication and interpersonal skill, including conflict resolution.
  • Experience providing substance abuse services
  • Demonstrated organizational skill, able to multi-task.
  • Demonstrated ability to lead through example.
  • Must have valid driver’s license and must meet Agency requirements for driving history records.
  • Must have availability of an automobile to transport clients or perform other supportive services as necessary.
Benefits:
  • Retirement Plan 403(b)
  • Mileage Reimbursement
  • Health, Dental, Vision, and Life Insurance
  • Paid Vacations
  • 10 Paid Holidays
  • 8 Discretionary days a year


The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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