We have other current jobs related to this field that you can find below
-
Tier III Help Desk
2 weeks ago
Washington, United States KeenLogic Full timeJob DescriptionJob DescriptionKeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the U.S House of Representatives. The ideal candidate will have experience troubleshooting a variety of software and hardware issues including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk...
-
IT Help Desk Tier I, II, III
2 months ago
Washington, United States iTrust Human Capital Management Full timeJob DescriptionJob DescriptioniTrust Human Capital Management are seeking skilled and customer-oriented Help Desk Support Specialists to join our IT support team. The ideal candidates will provide technical assistance across three tiers of support, ensuring efficient resolution of IT issues and maintaining high levels of user...
-
Tier III Help Desk Analyst
2 days ago
Washington, United States KeenLogic Full timeJob DescriptionJob DescriptionKeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the U.S House of Representatives. The ideal candidate will have experience troubleshooting a variety of software and hardware issues including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk...
-
Help Desk Tier I Specialist
6 days ago
Washington, United States RightDirection Technology Solutions LLC Full timeRDTS is seeking a cleared Tier I Help Desk Specialist to support the U.S. Dept of State in Washington, D.C. This role shall support the help desk within the Human Resources bureau on the Global Talent Management (GTM) program. It is full-time, standard work week and hours, and hybrid (one week a month onsite in D.C.). Requirements GTM Help Desk Specialist -...
-
Help Desk Specialist
2 months ago
Washington, United States Computer World Services (CWS)Corporation Full timeCompany Overview Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government. CWS strives to promote a work environment where our professionals feel empowered, engaged, and part of a family. Our corporate culture embraces diversity, nurtures professional...
-
Help Desk Specialist
4 weeks ago
Washington, Washington, D.C., United States General Dynamics Information Technology Full timeReq ID: RQ182935Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Help DeskSkills:Computer Hardware,Computer Systems,Remote Support,Technical Support,TroubleshootingCertifications:CompTIA A+ - CompTIA - CompTIAExperience:3 + years of related experienceUS Citizenship Required:YesJob...
-
IT Support Specialist
6 days ago
Washington, Washington, D.C., United States iTrust Human Capital Management Full timeBecome a Part of Our IT Support TeamAre you a proactive and customer-focused professional eager to contribute to a vibrant IT support environment? iTrust Human Capital Management is on the lookout for Help Desk Support Specialists to deliver technical assistance across three distinct support tiers. If you are committed to effective problem-solving and...
-
Help Desk Specialist
1 day ago
Washington, United States JASINT Full timeJob DescriptionJob DescriptionJob Title: Help Desk SpecialistLocation(s): Pentagon (Remote)Hours: Regular Full-TimeClearance Requirements: NoneCitizenship: US Citizenship RequiredScope:Provide Tier 1 and Tier 2 Help Desk Support services for the Washington Headquarters Services (WHS) / Executive Services Division (ESD), Parking Management Office (PMO)’s...
-
Help Desk Specialist
3 weeks ago
Washington, United States ProSphere Full timeOverview Planned Systems International, Inc (PSI) is seeking a Help Desk Specialist to support our Government customer in Washington, DC for our DoS PHIMS contract. Location: Washington, DC Clearance: Active Secret Clearance Essential Functions and Job Responsibilities Manage user accounts, applications, Service Now ticketing system,...
-
Help Desk Specialist
2 weeks ago
Washington, United States Seneca Resources Full timePosition Title: Help Desk Tier 1Location: United StatesEnvironment: HybridPosition Status: Contract-to-hirePay rate: $25/hr.+Position Description: The Tier 1/ Customer Technical Specialist is responsible for the technical support assisting end users with their day-to-day technical duties and issues. The selected individual will provide fast and useful...
-
Help Desk Specialist
2 weeks ago
Washington, United States Seneca Resources Full timePosition Title: Help Desk Tier 1Location: United StatesEnvironment: HybridPosition Status: Contract-to-hirePay rate: $25/hr.+Position Description: The Tier 1/ Customer Technical Specialist is responsible for the technical support assisting end users with their day-to-day technical duties and issues. The selected individual will provide fast and useful...
-
Help Desk Specialist
4 weeks ago
Washington, United States General Dynamics Information Technology Full timeReq ID: RQ182935 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: Help Desk Skills: Computer Hardware,Computer Systems,Remote Support,Technical Support,Troubleshooting Certifications: CompTIA A+ - CompTIA - CompTIA Experience: 3 + years of related...
-
Help Desk Staff/Specialist
4 weeks ago
Washington, United States NextGen IT Services Full timeJob DescriptionJob DescriptionHelp Desk Staff/SpecialistResponsibilities:This vital position is responsible for providing direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including some new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.Receive customer...
-
Help Desk Specialist
1 month ago
Washington, United States ALTA IT Services Full timeJob DescriptionJob DescriptionHelp Desk Specialist (Intermediate)ONSITE in Washington DC NWShift is 8:00am – 4:30pmPer Federal Govt Sector U.S Citizenship is requiredAbility to pass Federal background check is required for Level 4 Public Trust Clearance This role is onsite, 5 days a week Mon-Friday BACKGROUND:The Application and Computer Services section...
-
Help Desk Specialist
1 month ago
Washington, United States Insight Global Full timeInsight Global is looking for a Help Desk Technician to support our end client on-site in Washington, DC. This person will provide first and second tier technical support issues for end-users of the organization's products and services. Responsibilities include: Uses automated information systems to analyze routine situations.Reviews incoming requests, both...
-
Web Application Support Specialist--Help Desk
1 month ago
Washington, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full timeDuration: 1 - 3 month contract W2 only- with possible extension US Citizen onlyPublic Trust Clearance Required to Start - YesThe Application Support Specialists will review, analyse, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.Applications requiring support include Analytic...
-
Web Application Support Specialist--Help Desk
1 month ago
Washington, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full timeDuration: 1 - 3 month contract W2 only- with possible extension US Citizen onlyPublic Trust Clearance Required to Start - YesThe Application Support Specialists will review, analyse, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.Applications requiring support include Analytic...
-
Help Desk Specialist
4 weeks ago
Washington, United States CHANGING TECHNOLOGIES Full timeJob DescriptionJob DescriptionJob description Job Title: Helpdesk SpecialistLocation: Washington, DCDepartment of Office of the Chief Technology OfficerJob Type: OnsiteContract Length: 1 Year Contract with Possible ExtensionPay rate- $32/HourResponsibilities: 1. Responds to and diagnoses problems through discussion with users. 2. Ensures a timely process...
-
Tier I Help Desk Support Technician
3 months ago
Washington, United States Dynamic Solutions Technology LLC Full timeJob DescriptionJob DescriptionDynamic Solutions Technology, LLC, is a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Tier I Help Desk Support Technician to support government agency based in Washington, DC.Responsibilities: Responsible for providing first-tier support,...
-
Help Desk Specialist
1 month ago
Washington, United States NavitsPartners Full timeJob DescriptionJob DescriptionJob Title: Help Desk Specialist Location: Washington, DCDuration: 5 Months with possibility to extend services through June 2025Interview: Selected candidates will participate in a phone or video conference interview.Job Description: We are seeking a skilled Help Desk Specialist to join our team in Washington, DC. The ideal...
Help Desk Tier III Specialist
2 months ago
Key Role:
Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply specific functional, working, and general industry knowledge. Develop or contribute to solutions for a variety of problems of moderate scope and complexity. Work independently with some guidance and review or guide the activities of more junior employees.
Basic Qualifications:
5+ years of experience in a help desk role
2+ years of experience with running batch scripts, debugging tools, and in-depth problem-solving solutions
Knowledge of the use of software to track issues and customer interactions
TS/SCI clearance
Bachelor's degree
Additional Qualifications:
Possession of excellent verbal and written communication skills, to interface with customers and engineering teams
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.
Create Your Career:
Grow With Us
Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.
A Place Where You Belong
Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.
Support Your Well-Being
Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.
Your Candidate Journey
At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $51,600.00 to $106,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
DRE1, JHT
