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Help Desk Specialist
1 month ago
Insight Global is looking for a Help Desk Technician to support our end client on-site in Washington, DC. This person will provide first and second tier technical support issues for end-users of the organization's products and services. Responsibilities include:
- Uses automated information systems to analyze routine situations.
- Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action.
- Resolves problems or contacts more senior technical support as necessary.
- Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
- Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
- Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks.
- May perform basic PC, PBX, and network software programming.
- Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.
Qualifications Needed:
- Bachelors Degree
- 2 years of experience working in an IT Support or Help Desk role
- Experience handling tier 1 and tier 2 tickets, troubleshooting issues and handling technical problems
- Able to work 100% on-site in Washington, DC