Patient Service Representative
5 days ago
Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (notifications@app.bamboohr.com) and may appear as spam. About Finger Lakes Community Health: Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region. Benefits Offered: Monday through Friday schedule, closed all major holidays Medical insurance with a 90% employer contribution Dental, Vision, and Life insurance Safe Harbor 3% 401k contribution Robust PTO offerings Education reimbursement Job Summary: The Patient Service Representative (PSR) is responsible for providing quality customer service to Finger Lakes Community Health patients and serves as a resource and guide. This position ensures the various patient scheduling, check-in, and payment collection duties are completed and documented appropriately. Main Responsibilities: Health Center Operations Open and/or close building in accordance with Finger Lakes Community Health hours of operation Clean waiting room prior to opening and throughout the day Attend morning huddle meeting with patient care team to address scheduling concerns Patient Appointments Schedule patient appointments as requested from provider, patients, telephone encounters, or actions Call patient to confirm upcoming appointment Verify patient insurance coverage and eligibility Identify back balances and financial responsibilities of the patient. Document no shows, cancellations, or rescheduled appointments in the electronic health record system Identify additional Finger Lakes Community Health services that the patient may benefit from Patient Check-In Greet patient upon arrival Give patient necessary forms for completion Assist patient with form completion or Kiosk check-in process Review paperwork for completion and accuracy Input Data, witness signatures, and scan paperwork into the patient record Verify and/or update patient personal information at every contact with a patient Change patient status in electronic health record system when patient is ready to be seen Patient Payment Educate patient on Finger Lakes Community Health sliding fee scale and payment assistance programs Collect required documentation for payment assistance programs Inform patient of current account balance and collect payment Assist patient with Payment Plans for outstanding balances Post payment into the electronic health records system Reconcile daily payments and cashbox Documentation Submit telephone encounters and actions in the electronic health record system Address telephone encounters and actions in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures Education and Qualifications: High School or Equivalency Diploma Prior experience a plus, but not required The ability to work flexible hours -- some evenings are required The ability to communicate fluently in Spanish and English preferred, but not required A valid New York State driver’s license in compliance with FLCH drivers’ policy Physical Requirements: Must be able to hear and communicate with clients and staff on the telephone and those who are served “in person.” Must be able to lift up to 40 pounds. Must have vision that is adequate to read memo’s computer screen, registration forms, and other documents. Must possess manual dexterity, to perform writing and keyboarding tasks. Prolonged periods of sitting and working at a computer. OSHA Level II Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (notifications@app.bamboohr.com) and may appear as spam. Department Patient Service Employment Type Full-Time Minimum Experience Entry-level Compensation $17.00-$20.00
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Patient Service Representative
3 months ago
Geneva, United States Finger Lakes Community Health Full timeJob DescriptionJob DescriptionSalary: $17.00-$20.00 Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR (notifications@app.bamboohr.com) and may appear as spam.About Finger Lakes Community Health: Finger Lakes Community Health (FLCH) was founded in 1989...
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Patient Services Representative
1 month ago
Lake Geneva, United States Advocate Aurora Health Full timeMajor Responsibilities:Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Registers patients; obtains demographic and insurance information; verifies insurance coverage Patient Services, Representative, Patient, Healthcare, Information, Insurance, Skills
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Patient Services Representative
4 days ago
Geneva, Illinois, United States Northwestern Memorial Healthcare Full time**Job Summary**The Patient Services Representative reflects the mission, vision, and values of Northwestern Memorial Healthcare, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.**Key Responsibilities**Provide...
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Patient Service Representative Team Lead
7 days ago
Geneva, Illinois, United States Northwestern Memorial Healthcare Full timeJob SummaryThe Patient Service Representative Team Lead plays a vital role in ensuring the smooth operation of our healthcare facilities. As a key member of our team, you will be responsible for leading the work of clerical staff, facilitating efficient workflow, and providing exceptional patient care.Key ResponsibilitiesLead the work of clerical staff,...
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Patient Service Representative Team Lead
7 days ago
Geneva, Illinois, United States Northwestern Memorial Healthcare Full timeJob SummaryThe Patient Service Representative Team Lead plays a vital role in ensuring the smooth operation of our Neurology department. As a key member of our team, you will be responsible for leading the work of clerical staff, facilitating efficient workflow, and providing exceptional patient care.Key ResponsibilitiesLead the work of clerical staff,...
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Patient Service Representative
5 days ago
Geneva, New York, United States Finger Lakes Community Health Full timeJob SummaryThe Patient Service Representative plays a vital role in providing exceptional customer service to patients and serving as a resource and guide at Finger Lakes Community Health. This position ensures the efficient completion of patient scheduling, check-in, and payment collection duties, while maintaining accurate documentation.Main...
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Geneva, Illinois, United States Northwestern Memorial Healthcare Full timeJob SummaryThe Patient Service Representative Team Lead plays a vital role in ensuring the smooth operation of our healthcare facilities. As a key member of our team, you will be responsible for leading the work of clerical staff, facilitating efficient workflow, and providing exceptional patient care.Key ResponsibilitiesLead the work of clerical staff,...
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Customer Service Representative
3 months ago
Geneva, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Geneva, IL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
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NMG Patient Service Representative
3 months ago
Geneva, United States Northwestern Medical Group Full time**NMG Patient Service Representative - Hematology Oncology South, Full time, Days** **Location** Orland Park, Illinois **Business Unit** Northwestern Medical Group **Job REQID** 46887 **Job Function** Customer Service **Shift** Day Job (1st) **Description** The **Patient Service Representative** reflects the mission, vision, and values of NMHC, adheres to...
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Healthcare Customer Service Representative
2 weeks ago
Geneva, Illinois, United States Northwestern Memorial Healthcare Full timeJob OverviewAt Northwestern Memorial Healthcare, we prioritize every interaction with our patients, fostering a supportive and positive environment. Our commitment to patient-centered care distinguishes us as a leader in the healthcare sector. As a vital member of our organization, you will contribute to our mission of enhancing healthcare...
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Geneva, United States Northwestern Memorial Healthcare Full timeJob Description The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Services Rep performs customer service functions in the...
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Geneva, United States Northwestern Memorial Healthcare Full timeJob Description The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Services Rep performs customer service functions in the medical...
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Patient Services Rep- LivingWell, P/T Days
4 weeks ago
Geneva, United States Northwestern Memorial Healthcare Full timeJob DescriptionJob DescriptionCompany DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no...
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Geneva, United States Northwestern Memorial Healthcare Full timeCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the...
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Patient Services Coordinator
2 weeks ago
Geneva, Illinois, United States RAYUS Radiology Full timeCompany Overview: RAYUS Radiology, previously known as Center for Diagnostic Imaging and Insight Imaging, is at the forefront of transforming radiology into a pivotal component of medical diagnosis and treatment.Position Summary: We are seeking a dedicated Front Office Associate to enhance our patient care experience. In this role, you will be instrumental...
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Patient Services Coordinator
2 weeks ago
Geneva, Illinois, United States RAYUS Radiology Full timeCompany Overview: RAYUS Radiology, previously known as Center for Diagnostic Imaging and Insight Imaging, is at the forefront of transforming radiology into a vital initial step in the diagnostic and treatment process.Position Summary: We are seeking a dedicated Front Office Associate who will play a crucial role in enhancing patient experiences. This...
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Customer Service Representative
3 days ago
Geneva, New York, United States Domino's Franchise Full time**Job Summary**Domino's Franchise is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the success of our franchise.**Key...
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Customer Service Representative
5 days ago
Geneva, Illinois, United States Circle K Stores, Inc. Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers...
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Customer Service Representative
4 days ago
Geneva, Illinois, United States Pestco LLC Full timeAbout PestCo LLCPestCo LLC is a leading provider of pest control services, committed to delivering exceptional customer experiences and maintaining a strong focus on customer satisfaction.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be...
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Customer Service Representative
4 days ago
Geneva, New York, United States Finger Lakes Community Health Full timeAbout the RoleFinger Lakes Community Health is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our Call Center, you will be responsible for providing exceptional customer service to individuals calling our organization.Main ResponsibilitiesGeneral Call Handling: Respond to incoming calls in a...
