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Service Advisor

3 months ago

Duluth, United States SUBARU OF GWINNETTATLANTA Full time
What We Need Due to continued growth in the Service Department, we are in need of a Service Advisor to handle Client needs and requests on their vehicles. Specific FIVE day work week to continue to promote growth and proper service levels involves Monday, Wednesday, Thursday, Friday, Saturday. Week day hours from 8am - 5pm, Saturday hours from 8am - 3pm. Sundays closed and Tuesdays OFF. Customer Service skills are a must, as is a positive attitude and willingness to work as "part of the team". Potential for growth and advancement based on performance.   Who We Are Subaru of Gwinnett has been in business since 2002, and in that time have built a reputation on providing courteous, honest service. We maintain the highest level of integrity and professionalism in every area of our business, and are looking for talented individuals to join our team and uphold the Subaru Love Promise.   What We Offer
  • Daily base pay paid weekly, Commission based portion paid monthly
  • Menu sales bonus pay and CSI bonus opportunities
  • Medical, vision, dental
  • 401K with company match 
  • Paid time off
  • Paid training
  • Employee discounts
  • Growth opportunities 
  • Year-end bonuses and Christmas club 
  • Catered Saturday lunches
  • Holiday parties and luncheons 
  • Drug-free work place 
Responsibilities
  • Provide and promote the Subaru Love Promise at every available opportunity with clients and staff
  • Warmly welcome and greet all service clients in a timely manner in the main service drive. You are our ambassador; your charm is clearly evident in everything you do and/or say.  Maintain a professional personal appearance and work space
  • Actively listen to our clients and their needs and interpret body language and tone in order exceed client’s expectations, solve problems, and de-escalate issues
  • Communicate with service customers to determine the nature of their mechanical problems and service needs
  • Ask questions and test drive client cars in order to provide technicians with an essential information
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with Subaru of Gwinnett's specifications
  • Properly present and show value in recommended maintenance plan using maintenance menus
  • Communicate (present and sell) the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
  • Accurately record maintenance and/or repairs needed and conveys to technician
  • Process extended warranty claims for clients
  • Handle telephone inquiries regarding work in process and appointments and return phone, email, and text messages promptly
  • Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
  • Keep clients updated with timely progress reports on vehicle status throughout visit
  • Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience
  • High Manufacturer customer satisfaction survey scores is a must
  • Abide by company policy and departmental best practices and procedures
  • Perform other duties as assigned
  About the Screening Process Prior to being employed, applicants for employment must participate in Subaru of Gwinnett's normal screening process which includes completing a full employment application; satisfactory criminal, credit and, where applicable, driving records checks; in-person interviews and other inquiries.   Subaru of Gwinnett has a diverse Drug-Free workforce and is an Equal Opportunity Employer.   Qualifications and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or the equivalent
  • All applicants must be authorized to work in the USA
  • All applicants must have a clean driving record and must be insurable
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
  • All applicants must possess advanced computer/keyboard skills and ability
  LANGUAGE SKILLS
  • Ability to read, comprehend, and interpret: simple instructions, short correspondence, memos, and documents.
  • Ability to write routine reports and correspondence.   
  • Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.  
  • Ability to respond to common inquiries or complaints from customers.
  MATHEMATICAL SKILLS
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
  • Ability to apply concepts of basic algebra and geometry.
  REASONING ABILITY
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  PHYSICAL DEMANDS AND WORK ENVIRONMENT
  • Physical demands include: constantly position body and move in order to greet clients and inspect vehicles, detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion
  • Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles, mechanical equipment, with occasional exposure to chemicals, and moderate to loud noise levels.