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Service Advisor
3 months ago
- Daily base pay paid weekly, Commission based portion paid monthly
- Menu sales bonus pay and CSI bonus opportunities
- Medical, vision, dental
- 401K with company match
- Paid time off
- Paid training
- Employee discounts
- Growth opportunities
- Year-end bonuses and Christmas club
- Catered Saturday lunches
- Holiday parties and luncheons
- Drug-free work place
- Provide and promote the Subaru Love Promise at every available opportunity with clients and staff
- Warmly welcome and greet all service clients in a timely manner in the main service drive. You are our ambassador; your charm is clearly evident in everything you do and/or say. Maintain a professional personal appearance and work space
- Actively listen to our clients and their needs and interpret body language and tone in order exceed client’s expectations, solve problems, and de-escalate issues
- Communicate with service customers to determine the nature of their mechanical problems and service needs
- Ask questions and test drive client cars in order to provide technicians with an essential information
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with Subaru of Gwinnett's specifications
- Properly present and show value in recommended maintenance plan using maintenance menus
- Communicate (present and sell) the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
- Accurately record maintenance and/or repairs needed and conveys to technician
- Process extended warranty claims for clients
- Handle telephone inquiries regarding work in process and appointments and return phone, email, and text messages promptly
- Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
- Keep clients updated with timely progress reports on vehicle status throughout visit
- Proactively communicate potential issues with customers, management and other departments in order to provide the best possible customer experience
- High Manufacturer customer satisfaction survey scores is a must
- Abide by company policy and departmental best practices and procedures
- Perform other duties as assigned
- High school diploma or the equivalent
- All applicants must be authorized to work in the USA
- All applicants must have a clean driving record and must be insurable
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
- All applicants must possess advanced computer/keyboard skills and ability
- Ability to read, comprehend, and interpret: simple instructions, short correspondence, memos, and documents.
- Ability to write routine reports and correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Ability to respond to common inquiries or complaints from customers.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
- Ability to apply concepts of basic algebra and geometry.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, schedule, or diagram form.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Physical demands include: constantly position body and move in order to greet clients and inspect vehicles, detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion
- Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles, mechanical equipment, with occasional exposure to chemicals, and moderate to loud noise levels.