Receptionists/Secretaries/Administrative Assistant
2 weeks ago
*Job Title - Receptionists/Secretaries/Admin*
*Location - Albany, New York - 12204*
*Duration - 24+ Months*
*Job Description:*
*Job Title:* Receptionists Secretaries, Except Legal, Medical, and Executive
*Job Duties:*
*Selected Candidates will:*
* Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online, the Retirement System’s portal, which will include:
o Resolving customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online (e.g., walking customers through the self-service functionality, on a step-by-step basis, for the purposes of helping them complete address changes, password resets, enrolments and understand the loan process).
o Updating information on Death/Survivor Services (e.g., taking reports of passing, providing forms assistance, and explaining death beneficiary process).
o Assisting customers in registering for Retirement Online through identification of the callers (e.g., confirmation of names, addresses, registration numbers/social security numbers, dates of birth, and last known employers).
o Documenting callers’ issues with system use and logs Problem Incident Reports (PIRS) in the event that Retirement Online is not operating as designed or there is a system defect.
* Assist in the completion of casework and resolution of other Retirement System matters, as necessary, which will include:
o Scanning loan forms and completing basic data entry to initiate the loan process.
o Resolving calls pertaining to rudimentary Retirement System matters (e.g., form requests, death reports, faxes).
o Accessing and navigating Retirement Online, the Internet and OSC’s Intranet.
o Other duties as assigned.
*Preferred Qualifications:*
* Exhibit excellent interpersonal skills with staff and customers, both in-person and over the telephone.
* Possess effective oral and written skills.
* Perform tasks accurately and within specific time frames.
* Can operate a personal computer or laptop.
* Able to learn and use the Retirement’s System’s databases, Retirement Online, the Internet and OSC’s Intranet to access Retirement System laws, policies and procedures and respond to customer inquiries.
* Spanish speaking is a plus.
#TeamK
Job Type: Contract
Pay: $24.00 - $28.00 per hour
Experience:
* Microsoft Excel: 2 years (Required)
* Microsoft Powerpoint: 2 years (Required)
Ability to Commute:
* Albany, NY 12204 (Preferred)
Work Location: In person
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