Receptionists/Secretaries, Except Legal, Medical, and Executive

4 weeks ago


Albany, United States Nexus Staff Full time

Job Title: Receptionists/Secretaries
Employment Type: Contract

Work Hours: 37.5 hrs./week
Work site: 100% Onsite

Location: 800 North Pearl Street, Albany, NY 12204
Job Duration: 2 Years
Closing: 05/08/2024.


Minimum Education:
  • High school diploma or equivalent (i.e., GED)

Work Experience:
  • One year of experience in a position where the primary responsibility was providing customer service to the general public, either in a face-to-face interaction environment or in a call center environment.
  • Alternatively, one year experience could be substituted with 30 college semester credit hours.

Job Duties:
  • Provide initial personal contact response over the telephone to customers regarding self-service and navigation of Retirement Online.
  • Resolve customer requests, questions, or problems by explaining and interpreting their account information in Retirement Online.
  • Update information on Death/Survivor Services.
  • Assist customers in registering for Retirement Online.
  • Document callers' issues with system use and log Problem Incident Reports (PIRS) if needed.
  • Assist in the completion of casework and resolution of other Retirement System matters.
  • Scan loan forms and complete basic data entry to initiate the loan process.
  • Resolve calls pertaining to rudimentary Retirement System matters.
  • Access and navigate Retirement Online, the Internet, and OSC's Intranet.
  • Perform other duties as assigned.

Preferred Skills:
  • Excellent interpersonal skills with staff and customers, both in-person and over the telephone.
  • Effective oral and written communication skills.
  • Ability to perform tasks accurately and within specific time frames.
  • Proficiency in operating a personal computer or laptop.
  • Familiarity with Microsoft Office Products.
  • Ability to learn and use the Retirement System's databases, Retirement Online, the Internet, and OSC's Intranet.
  • Spanish speaking skills are a plus.

Misc. Information:
  • Hours: 9:00 am – 5:00 pm, Monday – Friday (full-time preferred, part-time available within these hours)
  • Background Checks: Required
  • Interviews: Virtual
  • Parking: Free Parking Provided
  • Public Transportation: CDTA bus, taxi, or Uber are in close proximity.
  • Department/Division: Benefit Information Services (BIS) within the Retirement Services Division.
  • Training: On-the-job training will be provided.

The Nexus Staff Difference:
  • Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
  • We offer weekly payments via ACH (Automated Clearing House).
  • Serving as Prime Vendors to New York State and New York City for over 10 years.


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