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Customer Service Representative

2 months ago

Lynnwood, United States AdvanTec Marine Full time

AdvanTec Marine, Leaders in marine innovation and manufacturing. What drives us is the passion behind each of our brands and the needs of our customers. AdvanTec Marine is the parent brand to Diamond Sea Glaze, Freeman Marine, Pacific Coast Marine, Steelhead Marine, Manly Marine and USA Sliding Doors. Our brands specialize in the design, engineering, and manufacturing of specialty application marine closures. We are one of the largest marine manufacturers in the world. We have geographic locations in the US and Canada, and ship to over 50 countries worldwide. Our customer base includes North American & International Navies, Governments, Militaries, Commercial Vessel, and Super Yacht Builders.

AdvanTec Marine is looking for an experienced and energetic Customer Service Representative to join our Sales department in Lynnwood, Washington.

Why come work for us:

  • AdvanTec Marine is growing and there are opportunities to grow with the company.
  • We offer competitive compensation packages; full-time employees are eligible for our benefits package and 401K matching program.
  • We value our employees, and everyone has a voice in the organization.
  • Our Customer Service Representatives have a starting wage range of $18-$25 per hour based on experience and an assessment during the interview stage. Increases are then reviewed throughout employment.
  • Please visit our website at .

The Customer Service Representative is responsible for providing the first point of contact for new customers. The CSR is mainly focused on the customer and the orders in the beginning of their cycle. The CSR1 is self-motivated and can multitask in a fast-paced environment. Integrity, vision, professionalism, and passion are key components of this position.

Essential Functions for this Role are:

  • Answer 75% of all incoming calls, transfer calls as appropriate, speak to new customers and enter their information into the CRM software.
  • Respond to simple customer inquiries by telephone or email to provide non-technical problem resolution
  • Enter simple orders into the ERP software, determine due date, confirm due date to customer, notify other departments of any action needed.
  • Use CRM software to monitor and track front end process of the order to ensure its continued movement through the organization.
  • Generate and distribute weekly reports
  • Order Office supplies, Check the mail daily and maintain the office cleanliness
  • Work in accordance with documented procedures and complete all applicable records

Experience, Qualifications, and Skills required:

  • High school Diploma or equivalent
  • 0-2 years Customer Service or Call Center experience
  • Quickly learn and navigate new technology systems and applications
  • Possess a professional and friendly attitude and be able to quickly develop rapport with customers over the phone
  • Actively listen and communicate with our customers, like an expert
  • Proficient with Microsoft Office suite (Word, Excel, Outlook)
  • Meet the needs of internal and external customers with efficiency, team spirit and courtesy
  • Typing speed of at least 50 wpm
  • Detail oriented and able to prioritize effectively
  • Excellent communication and organizational skills
  • Positive outgoing attitude; with a professional demeanor
  • A proven track record of success and a stable employment history

Thank you for your interest in AdvanTec Marine. We thank all applicants for their interest, only those to be interviewed will be contacted.