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AMS (Application Management System) Support Analyst - Automotive Industry
4 months ago
AMS (APPLICATION MANAGEMENT SYSTEM) SUPPORT ANALYST – Automotive Industry
Location: US-MI-Auburn Hills – 3 days a week onsite
ALTA IT Services has a 6-month contract to hire opening for an AMS (Application Management System) Support Analyst to join one of our leading integrator customers. The role will collaborate with a major automotive client in Detroit, and you'll be right at the heart of the action. This role requires working onsite three days a week in northern Detroit. Seeking experience in the automotive domain, preferably in the area of connected vehicle.
DUTIES AND RESPONSIBILITIES: Strong analytical ability to quickly understand the issues, debug and arrive at solutions.
Excellent communication skills (verbal and written both)
Hands on, Self-driven, Solution oriented and Customer focused.
AMS (Application Management System) support experience
Ability to query the system logs and debug issues.
Understand System integration concepts and especially API specifications.
Ability to create flow diagrams to create an operational view of the functionality.
Good exposure to automotive domain, preferably in the area of connected vehicle
Strong technical background demonstrating solid understanding of IT systems and ability to support them.
Develop and maintain accurate technical and user documentation.
Performing operational tasks like monitoring, analysis, reporting and prompt attention to issues
Communications for any outages/incidents which affect the user community.
Coordination with internal and external stakeholders for driving the issues towards the closure.
Analyze incidents and come-up with improvement ideas to avoid incidents and reduce inflow.
Perform system administration tasks e.g. certificate management, product version tracking and upgrade support, etc.
Any programming background is a plus.
QUALIFICATIONS: Education and Years of Experience:
5+ years of experience
Experience working in agile/scrum methodology.
Collaborated with cross-functional teams to define, design and ship new features.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Location: Onsite Auburn Hills, MI
HOURLY RATE: $55/HR range. W2, Benefits available.
For consideration, please contact Melissa McNally via mmcnally@altaits.com
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